Housekeeping Supv

TPG Hotels and Resorts; Linthicum (MD); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health/Dental/Vision

Disability Insurance

Life Insurance

Identity Theft Protection

FSAs

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Hotel Discounts

Job summary

TPG Hotels and Resorts seeks a Housekeeping Supervisor to oversee daily housekeeping operations, ensure guest room and public area cleanliness, and maintain brand standards. The role emphasizes training, scheduling, and quality control to deliver exceptional guest experiences.

The position requires strong supervision skills, familiarity with hospitality practices, and the ability to manage safety protocols and inventory.

Qualifications

• High school diploma required.
• Familiarity with hospitality industry practices preferred.
• Ability to operate a computer, phone and other office equipment.

Responsibilities

• Staff Management: Assist in hiring, training, and supervising housekeeping staff, including room attendants, housekeepers, and janitors.
• Schedule planning: Give suggestions on work schedules and assign tasks to ensure coverage and efficiency.
• Training: Conduct regular sessions on cleaning techniques, safety protocols, and customer service.
• Feedback: Provide feedback to staff on performance as needed.
• Conflict resolution: Address employee issues or conflicts that may arise.
• Quality Control: Inspect guest rooms and common areas for cleanliness and adherence to standards.
• Maintenance coordination: Identify maintenance needs in guest spaces and report appropriately.
• Supply control: Monitor cleaning supplies and equipment to maintain cost efficiency.
• Guest relations: Address complaints related to housekeeping and resolve promptly.
• Safety: Enforce PPE use and safety protocols to comply with regulations.

Education

High school education

Hospitality management knowledge preferred

Business understanding

Job description

Job Overview

The Housekeeping Supervisor is responsible for daily supervision of the housekeeping staff, quality service, guest satisfaction and safety. Supervises daily cleaning operation and assists in administration of housekeeping services in safe and efficient compliance with policies and procedures and brand standards, The Housekeeping Supervisor ensures that guest rooms, public areas, and other spaces are clean, well-maintained, and meet the hotel's cleanliness and hygiene standards.

The Housekeeping Supervisor is responsible for daily supervision of the housekeeping staff, quality service, guest satisfaction and safety. Supervises daily cleaning operation and assists in administration of housekeeping services in safe and efficient compliance with policies and procedures and brand standards, The Housekeeping Supervisor ensures that guest rooms, public areas, and other spaces are clean, well-maintained, and meet the hotel's cleanliness and hygiene standards.

What You’ll Be Doing

• Staff Management:
• Assist in Hiring, training, and supervising housekeeping staff, including room attendants, housekeepers, and janitors.
• Give suggestions on work schedules and assign tasks to ensure adequate coverage and efficiency.
• Conduct regular training sessions for housekeeping staff on cleaning techniques, safety protocols, and customer service.
• Provide feedback to staff as needed on work performance.
• Address any employee issues or conflicts that may arise.
• Quality Control:
• Inspecting guest rooms and common areas to ensure cleanliness and adherence to hotel standards.
• Identifying and addressing maintenance and repair needs within guest rooms and public spaces.
• Monitoring the use of cleaning supplies and equipment to maintain cost efficiency.
• Handling guest complaints or concerns related to housekeeping services and resolving them promptly.
• Enforce safety protocols and ensure that staff members use personal protective equipment (PPE) when necessary.
• Comply with health and safety regulations and ensure that the hotel maintains cleanliness and hygiene standards to meet legal requirements.
• Communication:
• Collaborating with other hotel departments, such as front desk and maintenance, to coordinate guest services and maintenance requests.
• Communicating with the hotel management team to provide updates on housekeeping operations and address any issues or concerns.

What You Bring

• High school education, schooling in hospitality management, business or related experience preferred.
• Familiarity with hospitality industry practices highly preferred.
• Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
• Ability to operate a computer, phone and other office equipment.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED