Executive Housekeeper

Residence Inn Providence Lincoln; Smithfield (RI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO accrual

Wage access

Discount program

Hotel discounts

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) match

Holiday pay

Health savings account

Employee Assistance Program

Job summary

Residence Inn Providence Lincoln is seeking an Executive Housekeeper to oversee daily and long-term housekeeping operations, including guest rooms, public spaces, on-site laundry, and back-of-house areas. You will ensure adherence to brand standards and budget while leading by example.

Responsibilities include managing scheduling, training staff, coaching performance, assigning daily tasks, inspecting cleanliness, tracking supplies, and coordinating with maintenance to protect hotel assets and

Qualifications

• Hotel housekeeping experience preferred and supervisory experience.
• Knowledge of housekeeping and laundry operations.
• Knowledge of cleaning chemicals handling and storage.
• Experience with vacuums and commercial washers/dryers.
• English proficiency; multilingual ability helpful.

Responsibilities

• Manage daily operations of housekeeping and onsite laundry facility, including scheduling.
• Educate and train staff to hotel standards with proper tools.
• Provide mentoring, coaching and feedback to manage performance.
• Issue daily assignments to housekeepers and laundry attendants.
• Supervise and inspect daily cleaning of guest rooms and areas.
• Maintain ongoing cleaning programs and inventory management.
• Conduct monthly department meetings and coordinate with maintenance.
• Assist with resolving guest complaints and budget staffing needs.

Skills

Hotel housekeeping

Supervisory experience

Knowledge of cleaning chemicals

Equipment operation

English proficiency

Multicultural communication

Budget awareness

Tools

Vacuum cleaners

Commercial washers/dryers

Job description

As Executive Housekeeper, you will be responsible for managing the overall day-to-day and long-term operations of the housekeeping department including personnel, the upkeep of all the guest rooms, public space, outdoor surroundings, guest laundry, back of the house and on-site laundry facility. You will also ensure that the housekeeping department is working within allotted MPR standard while maintaining brand/company required cleanliness standards. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply!

RESPONSIBILITIES

• Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling.
• Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Issue daily assignments to all housekeepers and laundry attendants.
• Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area.
• Implement and maintain ongoing general cleaning programs.
• Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis.
• Conduct monthly department meetings with housekeeping staff.
• Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees.
• Assist in resolving guest complaints regarding service and/or room cleanliness.
• Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed.

QUALIFICATIONS

• Previous hotel housekeeping experience preferred; previous supervisory experience also preferred.
• Knowledge of housekeeping and laundry operations and procedures.
• Knowledge of proper use and storage of cleaning chemicals.
• Knowledge of equipment such as vacuums, commercial washers and dryers.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
• Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations.
• Able to prioritize and organize work assignments and delegate responsibilities.
• Demonstrate genuine care for customers and team members.
• Able to work in a fast paced environment.
• Able to access and input information into computer.

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA