Executive Housekeeper

Brandt Holdings Company; Smithfield (RI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

PTO with immediate accrual

Discount program for car rentals, etc.

Hotel Discounts Worldwide

Health Insurance

Dental Insurance

Vision Insurance

401(k) with immediate match

Double Time for Holidays Worked

Health Savings Account

Employee Assistance Program (EAP)

Dependent Care FSA

Job summary

Brandt Holdings Company is seeking an Executive Housekeeper to lead the day-to-day and long-term operations of the housekeeping department, including guest rooms, public spaces, onsite laundry, and back-of-house areas. You will ensure compliance with brand cleanliness standards and manage staff scheduling and training.

Ideal candidates have supervisory experience, strong attention to detail, and the ability to maintain a safe, guest-focused environment while overseeing budgets and supplier

Qualifications

• Experience in hotel housekeeping with supervisory exposure.
• Knowledge of cleaning chemicals and safety procedures.
• Ability to manage schedules and communicate effectively.
• Strong attention to detail and guest-service orientation.

Responsibilities

• Manage daily housekeeping operations and onsite laundry facility, including scheduling.
• Educate and train staff to meet hotel standards; provide coaching and feedback.
• Issue daily assignments and supervise cleaning of guest rooms and public areas.
• Monitor inventory and order supplies on a monthly/quarterly basis.
• Conduct monthly department meetings; coordinate with maintenance for asset protection.
• Assist in resolving guest complaints regarding service and cleanliness.
• Monitor monthly budget and assist Executive Housekeeper with staffing needs.

Skills

Supervisory experience

Knowledge of housekeeping operations

English language proficiency

Budgeting and cost control

Tools

Vacuum cleaners

Commercial washers and dryers

Job description

As Executive Housekeeper, you will be responsible for managing the overall day-to-day and long-term operations of the housekeeping department including personnel, the upkeep of all the guest rooms, public space, outdoor surroundings, guest laundry, back of the house and on-site laundry facility. You will also ensure that the housekeeping department is working within allotted MPR standard while maintaining brand/company required cleanliness standards. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply!

RESPONSIBILITIES

• Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling.
• Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Issue daily assignments to all housekeepers and laundry attendants.
• Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area.
• Implement and maintain ongoing general cleaning programs.
• Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis.
• Conduct monthly department meetings with housekeeping staff.
• Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees.
• Assist in resolving guest complaints regarding service and/or room cleanliness.
• Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed.

QUALIFICATIONS

• Previous hotel housekeeping experience preferred; previous supervisory experience also preferred.
• Knowledge of housekeeping and laundry operations and procedures.
• Knowledge of proper use and storage of cleaning chemicals.
• Knowledge of equipment such as vacuums, commercial washers and dryers.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
• Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations.
• Able to prioritize and organize work assignments and delegate responsibilities.
• Demonstrate genuine care for customers and team members.
• Able to work in a fast paced environment.
• Able to access and input information into computer.

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA