Exec Housekeeper

TPG Hotels and Resorts; Meredith (NH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Flexible Spending Accounts

401(k) Retirement Plan with company wh

Paid Time Off, Vacation and Holidays

Employee Assistance Program

AMAZING HOTEL DISCOUNTS to any TPG

Job summary

TPG Hotels and Resorts is seeking an Executive Housekeeper to oversee the daily operation of the housekeeping department and ensure guest comfort. You will recruit, train, and supervise staff, create schedules, and uphold cleanliness and safety standards across rooms and public areas.

In this leadership role, you will manage inventory, coordinate with purchasing and maintenance, evaluate performance, and implement programs to improve efficiency and guest satisfaction.

Qualifications

• Degree in hospitality management or related field preferred.
• 2+ years supervisory experience in housekeeping.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management skills.
• Attention to detail and high-quality standards.
• Leadership to manage a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency with Microsoft Office.
• Ability to work flexible hours.

Responsibilities

• Recruit, train, and supervise housekeeping staff.
• Create department schedules and assign duties daily.
• Conduct performance evaluations and provide feedback.
• Provide ongoing training to housekeeping staff.
• Implement and update training programs to improve efficiency.
• Establish and enforce cleaning standards and procedures.
• Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
• Ensure compliance with health and safety regulations.
• Implement quality control programs to maintain high standards of cleanliness.
• Conduct regular audits to ensure adherence to established standards.
• Maintain inventory of cleaning supplies and equipment.
• Coordinate with the purchasing department for procurement of cleaning materials.
• Control costs and expenses within the allocated budget.
• Address guest complaints and concerns related to housekeeping.
• Implement measures to enhance guest satisfaction and experience.
• Liaise with other departments to coordinate housekeeping activities.
• Communicate with front desk staff to ensure accurate room status information.
• Report maintenance issues and coordinate with maintenance for timely resolution.

Skills

Communication

Organization

Time management

Attention to detail

Leadership

Problem solving

Industry standards

MS Office

Flexible hours

Education

Hospitality degree

Tools

Microsoft Office

Job description

Job Overview

The Executive Housekeeper is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities.

What You'll Be Doing

• Recruit, train, and supervise housekeeping staff.


• Create department schedules and assign duties to housekeeping personnel daily.


• Conduct performance evaluations and provide feedback to staff.


• Provide ongoing training to housekeeping staff.


• Implement and update training programs to improve efficiency and performance

Cleaning Standards

• Establish and enforce cleaning standards and procedures.


• Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.


• Ensure compliance with health and safety regulations.


• Implement quality control programs to maintain high standards of cleanliness.


• Conduct regular audits to ensure adherence to established standards.

Inventory Management

• Maintain inventory of cleaning supplies and equipment.


• Coordinate with the purchasing department for the procurement of cleaning materials.


• Control costs and expenses within the allocated budget.

Guest Satisfaction

• Address guest complaints and concerns related to housekeeping.


• Implement measures to enhance guest satisfaction and experience.

Communication

• Liaise with other departments to coordinate housekeeping activities.


• Communicate with front desk staff to ensure accurate room status information.


• Report maintenance issues and coordinate with the maintenance department for timely resolution.

What You Bring

• A degree in hospitality management or a related field is an advantage.


• Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role.


• Strong communication and interpersonal skills to interact with staff and guests effectively.


• Excellent organizational and time-management skills.


• Strong attention to detail and a commitment to maintaining high-quality standards.


• Leadership skills to manage and motivate a diverse team.


• Ability to address and resolve issues promptly.


• Familiarity with industry cleaning standards and best practices.


• Proficiency in using basic computer applications such as Microsoft Office.


• Ability to work flexible hours and adapt to changing priorities.

Benefits

Benefits for Full-Time employees may include:

• Health, Dental and Vision Insurances


• Disability Insurances


• Supplemental Life Insurances


• Flexible Spending Accounts


• 401(k) Retirement Plan with company match


• Paid Time Off, Vacation and Holidays


• Employee Assistance Program


• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!