Executive Houskeeper

TPG Hotels and Resorts; Traverse City (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan with company match

AMAZING HOTEL DISCOUNTS

Disability Insurance

Life Insurance

Flexible Spending Accounts

401(k) Match

Paid Time Off

Hotel Discounts

Employee Assistance Program

Job summary

A leading hotel management company is seeking an Executive Housekeeper to oversee the daily operations of the housekeeping department. This role involves managing staff, establishing cleaning standards, and ensuring guest satisfaction. Candidates should have at least 2 years of supervisory experience in housekeeping, strong communication and organizational skills, and a commitment to high-quality standards. Full-time employment offers several benefits including health insurance and retirement plans.

Qualifications

• 2+ years of experience in housekeeping management.
• Strong communication and interpersonal skills.
• Ability to manage and train a diverse team.
• Excellent organizational and time-management skills.
• Attention to detail and commitment to high-quality standards.
• Leadership to manage a diverse team.
• Ability to work flexible hours.
• Familiarity with industry cleaning standards and best practices.
• Proficiency with Microsoft Office.

Responsibilities

• Oversee and manage the housekeeping department operations.
• Establish and enforce cleaning standards and procedures.
• Maintain inventory of cleaning supplies and equipment.
• Maintain cleaning standards and quality control audits.
• Monitor inventory and coordinate with purchasing.
• Address guest complaints and enhance satisfaction.
• Coordinate with front desk and maintenance for room status and issues.

Skills

Communication skills

Organizational skills

Attention to detail

Leadership skills

Time-management skills

Problem solving

Flexibility

Education

High school diploma

Degree in hospitality management

Tools

Microsoft Office

Job description

Job Overview

The Executive Housekeeper is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities.

What You'll Be Doing

• Staff Management:
  • Recruit, train, and supervise housekeeping staff.
  • Create department schedules and assign duties to housekeeping personnel daily.
  • Conduct performance evaluations and provide feedback to staff.
  • Provide ongoing training to housekeeping staff.
  • Implement and update training programs to improve efficiency and performance.
• Cleaning Standards:
  • Establish and enforce cleaning standards and procedures.
  • Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
  • Ensure compliance with health and safety regulations.
  • Implement quality control programs to maintain high standards of cleanliness.
  • Conduct regular audits to ensure adherence to established standards.
• Inventory Management:
  • Maintain inventory of cleaning supplies and equipment.
  • Coordinate with the purchasing department for the procurement of cleaning materials.
  • Control costs and expenses within the allocated budget.
• Guest Satisfaction:
  • Address guest complaints and concerns related to housekeeping.
  • Implement measures to enhance guest satisfaction and experience.
• Communication:
  • Liaise with other departments to coordinate housekeeping activities.
  • Communicate with front desk staff to ensure accurate room status information.
  • Report maintenance issues and coordinate with the maintenance department for timely resolution.

What You Bring

• A high school diploma is usually required. A degree in hospitality management or a related field is an advantage.
• Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role.
• Strong communication and interpersonal skills to interact with staff and guests effectively.
• Excellent organizational and time-management skills.
• Strong attention to detail and a commitment to maintaining high-quality standards.
• Leadership skills to manage and motivate a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency in using basic computer applications such as Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

Benefits vary by location

Part-Time Benefits Also Available!

EEO/VET/DISABLED