Executive Housekeeper

Accor Hotels; Boston (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic hospitality team as an Executive Housekeeper, where your leadership and attention to detail will shape the guest experience. In this role, you will oversee the housekeeping department, ensuring the highest standards of cleanliness and comfort. Collaborate with various teams to enhance guest satisfaction while implementing sustainable practices. This position offers a unique opportunity to make a positive impact in a vibrant environment, where your contributions are valued and recognized. If you are passionate about hospitality and committed to excellence, this role is perfect for you.

Qualifications

• 3+ years of experience as an Executive Housekeeper or similar role.
• Strong leadership and organizational skills to manage a team effectively.

Responsibilities

• Lead and manage the housekeeping team, ensuring high cleanliness standards.
• Develop efficient housekeeping procedures and maintain quality control.

Skills

Team Leadership

Budget Management

Communication Skills

Problem-Solving

Attention to Detail

Education

Bachelor's degree in Hotel Management

Tools

Property Management Systems

Microsoft Office Suite

Job description

Company Description

Join a hotel that is a member of the Accor network, which encompasses over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. We believe in you and what you bring to the table, offering many opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive and memorable impact for our customers, colleagues, and the planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this fast-paced world.

Job Description

We are seeking an experienced and detail-oriented Executive Housekeeper to join our team in Bandung, Indonesia. As a key member of our management team, you will oversee all aspects of the housekeeping department, ensuring the highest standards of cleanliness, comfort, and guest satisfaction throughout our property.

• Lead and manage the housekeeping team, including hiring, training, and performance evaluations.
• Develop and implement efficient housekeeping procedures and quality control measures.
• Ensure guest rooms, public areas, and back-of-house spaces meet or exceed cleanliness standards.
• Manage inventory, supplies, and equipment, optimizing costs while maintaining quality.
• Collaborate with other departments to enhance the overall guest experience.
• Implement and maintain health and safety protocols in compliance with local regulations.
• Prepare and manage departmental budgets and forecasts.
• Handle guest complaints and special requests promptly and professionally.
• Oversee laundry operations and linen management.
• Conduct regular inspections to maintain high standards of cleanliness and presentation.
• Implement environmentally friendly practices and sustainability initiatives.

Qualifications

• Bachelor's degree in Hotel Management, Hospitality, or a related field.
• Minimum of 3 years of experience as an Executive Housekeeper or in a similar role within the hospitality industry.
• Proven leadership skills with the ability to motivate and develop team members.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in English; knowledge of additional languages is a plus.
• Detail-oriented with a keen eye for cleanliness and presentation.
• In-depth knowledge of housekeeping operations, cleaning techniques, and products.
• Familiarity with health, safety, and hygiene regulations.
• Experience in budget management and cost control.
• Proficiency in using property management systems and Microsoft Office suite.
• Ability to work flexible hours, including weekends and holidays.
• Customer-focused mindset with a commitment to delivering exceptional guest experiences.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Knowledge of inventory management and procurement processes.

Additional Information

Your team and working environment: In 1-2 sentences, introduce the team, property, or office environment in a way that reflects the culture.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.