Executive Housekeeper - Hilton Garden Inn, Buffalo Downtown

Hamister Group; Buffalo (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Executive Housekeeper to lead housekeeping services at a premier hotel. This role offers the chance to shape exceptional guest experiences while ensuring operational efficiency and team satisfaction. You will manage a dedicated team, develop effective programs for safety and maintenance, and collaborate with various departments to enhance service quality. If you thrive in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity to elevate your career.

Qualifications

• 1+ year experience in supervising a housekeeping department in hospitality.
• Strong management skills and ability to motivate diverse teams.

Responsibilities

• Manage daily activities of housekeeping and laundry departments.
• Develop schedules and oversee recruitment and training of staff.

Skills

Housekeeping Management

Conflict Resolution

Team Motivation

Customer Service

Job description

10 Lafayette Square, Buffalo, NY 14203, USA Req #11254

Tuesday, May 6, 2025

Hilton Garden Inn, Buffalo Downtown is seeking a dynamic Executive Housekeeper to lead all aspects of housekeeping services for the hotel.

As a department manager, you will have the opportunity to shape world-class experiences for our guests, ensure guest and employee satisfaction, and maintain profitability within the housekeeping department. This is a high-energy position, and we are looking for a motivated individual to take the team to the next level.

• Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.
• Provide supervision to Laundry staff and ensures the efficiency and effectiveness of the operation
• Monitor, manage and respond to guest requests and concerns, ensuring that they are handled in a timely and professional manner
• Develop and monitor schedules for the housekeeping department. Recruiting, hiring, and training team member to maintain appropriate staffing levels.
• Work closely with all departments to ensure efficient operations. Serve on Hotel Leadership Team to represent the interests of the housekeeping function.
• Develop and implement programs that assure a safe facility and work environment.
• Ensure the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
• Conduct inventory of housekeeping supplies and prepare purchase requests to ensure that the housekeeping area is stocked and organized.
• Oversee the safe management of the Lost and Found, verifying proper record keeping and safety of items

Required Qualifications & Skills:

• Minimum of 1 year experience supervising/managing a housekeeping department in a hospitality setting.
• Weekend availability a must.
• Projects a positive and professional image to team members and guests
• Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
• Excellent management skills including conflict resolution, coaching, development and teamwork
• $25-27/hour based on experience

Physical Requirements:

• Stand for extended periods of time
• Lift, push, and/or pull up to 15 lbs

We are an Equal Opportunity Employer – committed to conforming to applicable laws and regulations and affording equal employment opportunity to qualified individuals regardless of their race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, veteran status, or other applicable protected class.