Executive Housekeeper

StepStone Hospitality; Providence (RI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Executive Housekeeper to lead the housekeeping department. This pivotal role involves ensuring cleanliness and service excellence in guest rooms and public areas. The ideal candidate will possess strong leadership and organizational skills, with a proven track record in hotel management. Join a team where your contributions will enhance guest experiences and operational efficiency. If you thrive in a dynamic environment and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• 3-5 years of supervisory housekeeping experience in hospitality.
• Proven experience as an Executive Housekeeper or similar role.

Responsibilities

• Supervise housekeeping and laundry staff, ensuring high standards.
• Develop and monitor the annual budget for the department.

Skills

Leadership Skills

Organizational Skills

Time Management

Knowledge of Cleaning Chemicals

Interpersonal Skills

Proficient in English

Education

High School Diploma

Hospitality Management Degree

Tools

Opera

HotSOS

Job description

Job Title: Executive Housekeeper at StepStone Hospitality

Join us to apply for the Executive Housekeeper role at StepStone Hospitality.

Job Type: Full-time

Job Description

The Executive Housekeeper is responsible for managing all aspects of the housekeeping department, ensuring the highest standards of cleanliness, presentation, and service for guest rooms, public areas, and back-of-house areas. This role is key in delivering an exceptional guest experience and maintaining operational efficiency and staff performance.

Responsibilities

• Supervise housekeeping and laundry staff, including counseling, performance evaluations, training, and development.
• Assist in developing and monitoring the annual budget.
• Establish and maintain cost control systems for staffing, linen inventories, and supplies.
• Ensure quality service to meet guest needs.
• Schedule staff according to labor standards and occupancy forecasts.
• Maintain room quality per company and hotel guidelines.
• Monitor cleanliness levels in rooms and common areas.
• Enforce procedures for guest lost and found items and security of equipment.
• Maintain productivity and labor cost goals.
• Conduct inventories and order supplies as needed.
• Report emergencies promptly to hotel management.
• Use office and accounting software accurately.

Support Skills

• Proficient in English for effective communication.
• Accurate reporting and office tasks assistance.
• Follow all policies and attend meetings.

Physical Requirements

• Minimum lifting of 20 pounds.
• Pushing, bending, reaching, manual dexterity.
• Hearing, writing, typing abilities.
• Minimum pulling of 20 pounds.

Additional Qualifications

• Knowledge of hotel departments and functions.
• Good mathematical and computer skills.
• High school diploma or equivalent; additional education preferred.
• Ability to obtain necessary licenses/certificates.
• CPR and first aid training preferred.
• Additional language skills are a plus.

Qualifications

• Proven experience as an Executive Housekeeper or similar role, preferably in a hotel or resort.
• Strong leadership and interpersonal skills.
• Excellent organizational and time management skills.
• Knowledge of cleaning chemicals, storage, and equipment.
• Familiarity with hospitality management systems (e.g., Opera, HotSOS) is advantageous.
• Flexibility to work weekends and holidays.

Education & Experience

• High school diploma or equivalent; hospitality management degree preferred.
• 3-5 years of supervisory housekeeping experience.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality