Executive Health Patient Experience Specialist

Socket.dev; Nevada (IA); On-site; USD 38,000 - 48,000; Full time

Job summary

Cleveland Clinic Nevada in Las Vegas is seeking a Patient Service Specialist to provide an exceptional patient and visitor experience. You will handle registration, scheduling, triage and insurance verification on-site in a fast-paced ambulatory setting.

The role requires a High School Diploma or GED with relevant experience, or an Associate’s/Bachelor’s degree. Strong PC skills and a customer-service mindset are essential, with opportunities for growth within the Cleveland Clinic Health System.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate’s Degree and one year of experience.
• OR a Bachelor’s Degree.
• Working knowledge of PC window applications.
• Ability to perform basic math sufficient to process insurance co-pays.
• Knowledge of medical terminology (preferred).
• Type a minimum of 30 words per minute (preferred).
• Epic experience (preferred).
• Experience in a medical setting (preferred).
• Executive assistant experience (preferred).

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcoming, professional environment and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient/record tracking, scheduling and related desk activities.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

MyChart education

Typing speed

Medical terminology

Executive assistant

PC window applications

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic

Job description

Cleveland Clinic Nevada in Las Vegas is seeking a Patient Service Specialist to provide an exceptional patient and visitor experience. You will handle registration, scheduling, triage and insurance verification on-site in a fast-paced ambulatory setting.

The role requires a High School Diploma or GED with relevant experience, or an Associate’s/Bachelor’s degree. Strong PC skills and a customer-service mindset are essential, with opportunities for growth within the Cleveland Clinic Health System.