VIP Health Experience Coordinator (Onsite Front Desk)

Cleveland Clinic; Las Vegas (NV); On-site; USD 22,000 - 33,000; Full time

Job summary

Cleveland Clinic Nevada is seeking an Executive Health Coordinator to provide a comprehensive and proactive front-desk experience for Executive Health patients and visitors. You will greet patients, complete registration, verify insurance, and coordinate appointments while upholding professional and compassionate service at the Las Vegas location.

Role requires managing up to multiple appointments per patient, using SOPs, and serving as a liaison to various departments and executives.

Qualifications

• High School Diploma/GED and three years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience.
• OR an Associate degree and two years of experience.
• OR a Bachelor’s Degree.
• Demonstrated experience in providing exceptional customer services and conflict resolution.
• Working knowledge of insurance, referrals and managed care plans.
• Knowledge of PC window applications sufficient to input and retrieve data.
• Ability to partner with others as needed to trouble shoot and resolve general technology issues.
• Comfortable using executive management software (e.g. Google Calendar, Microsoft Outlook, Teams).
• Demonstrated ability to understand and interpret medical insurance information.

Responsibilities

• Coordinate all aspects of the Executive Health care visits through direct appointment scheduling or by serving as a liaison between patients, Access Plus, GPS, CEO Office, and/or other medical departments or facilities to the patient and/or family.
• Perform registration for new patients when required.
• Verify demographic and insurance information, follow all SOPs, and create corporate accounts when required.
• Confirm acceptance of insurance plan by CCF and initiate requests for or obtain authorization if required.
• Ensure proper appointment scheduling, averaging 12+ appointments per patient by using SOPs and by providing reason for visit, PCP, referring physicians etc.
• Cancel and reschedule appointments and tests as needed.
• Provide appropriate instructions for appointments and tests for patients and others.
• Proactively manage needs of patients and visitors in our waiting areas, greeting patients when appropriate, resolving patient issues and providing service recovery.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Conflict resolution

EPIC

Google Calendar

Microsoft Outlook

Teams

Education

High School Diploma/GED

Associate degree

Bachelor’s Degree

Tools

EPIC

Microsoft Office

Job description

Cleveland Clinic Nevada is seeking an Executive Health Coordinator to provide a comprehensive and proactive front-desk experience for Executive Health patients and visitors. You will greet patients, complete registration, verify insurance, and coordinate appointments while upholding professional and compassionate service at the Las Vegas location.

Role requires managing up to multiple appointments per patient, using SOPs, and serving as a liaison to various departments and executives.