Patient Service Specialist

Cleveland Clinic; Las Vegas (NV); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Nevada seeks a Patient Service Specialist to deliver a welcoming, efficient experience for patients and families onsite. This weekday role supports the new Executive Health office, with shifts 7:30 a.m.–4:30 p.m.

or 8:00 a.m.–5:00 p.m. Responsibilities include patient registration, insurance verification, co-pay collection, scheduling and checkout coordination, plus educating patients on MyChart and Appointment Pass.

Qualifications

• High School Diploma or GED with 2+ years of related experience.
• Associate’s Degree with 1+ year of experience or a Bachelor’s Degree.
• Working knowledge of PC window applications and basic math for co-pays.

Responsibilities

• Provide patient registration and scheduling support.
• Verify insurance, collect co-pays and manage checkout processes.
• Schedule visits and coordinate with physicians and interpreters.
• Educate patients on MyChart and Appointment Pass.

Skills

PC window applications

Math for co-pays

Customer service

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic experience

Job description

A caregiver in this role works onsite Monday to Friday days from 7:30 a.m. – 4:30 p.m. or 8:00 a.m. -- 5:00 p.m. a new position for a new office of Executive Health opening in November. Located at 6111 South Buffalo Drive Las Vegas NV 89113

Cleveland Clinic Nevada specializes in collaborative care, providing the community with ongoing care, clinical research and access to no-cost partner resources and education services. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career at one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make exceptional customer service a cornerstone of our mission. As a Patient Service Specialist, you will provide an exceptional experience for patients, families and visitors from the moment they arrive through the time they return home. You will also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers an opportunity to build your customer service experience while exploring opportunities for career growth across Cleveland Clinic.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or personal computer keyboard skills
• Epic experience
• Experience in a Medical setting
• Executive assistant experience

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).