Executive Health Coordinator

ccf; Nevada (IA); On-site; USD 42,000 - 70,000; Full time

Job summary

Cleveland Clinic Nevada is seeking an Executive Health Coordinator to manage front-desk operations for Executive Health patients at the Las Vegas location. You will greet patients, register them, and help navigate the Executive Health experience with professionalism and empathy.

This on-site role supports a busy environment, coordinating with Access Plus, GPS, and other departments to ensure a smooth patient journey from arrival to departure.

Qualifications

• Excellent communication and interpersonal skills.
• Compassionate patient service mindset.
• Proficiency with electronic health records (EPIC) and front-desk systems.

Responsibilities

• Coordinate Executive Health visits with scheduling and liaison between patients and departments.
• Perform patient registration and verify demographics/insurance per SOPs.
• Explain appointment details and prepare patients for visits; greet and assist in the waiting areas.
• Manage front-desk activities, including co-pay collection, patient tracking, and record handling.
• Educate patients on MyChart and front-end technology; enroll and onboard new users.

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title Executive Health Coordinator Location Las Vegas Facility Cleveland Clinic Nevada Department Admin-Primary Care Institute Job Code D99651 Shift Days Schedule 8:00am-5:00am/7:30am-4:30am

Job Summary Job Details

This caregiver will work on-site at the Cleveland Clinic Nevada location at 6111 South Buffalo Drive, Suite 320, Las Vegas, NV 89113.

Cleveland Clinic Nevada specializes in collaborative care, providing the community with ongoing care, clinical research and access to no-cost partner resources and education services. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career at one of the most respected healthcare organizations in the world.

As an Executive Health Coordinator, you will provide a comprehensive and proactive "Patients First" experience for Executive Health patients and visitors. In this front desk role, you will be the face of the department, greeting patients, completing registration, answering questions and helping them navigate their Executive Health experience. You will facilitate appointments, respond promptly to requests and serve as a knowledgeable resource for patients and their families, while consistently upholding Cleveland Clinic's standards of professionalism, compassion and exceptional service. This department provides care to many influential individuals from across the United States and internationally who choose Cleveland Clinic for its leadership in healthcare delivery and innovation.

A caregiver in this position works on-site at Cleveland Clinic Nevada from 8:00 a.m. - 5:00 p.m. or 7:30 a.m. - 4:30 p.m. at 6111 South Buffalo Drive, Suite 320, Las Vegas, NV 89113.

A caregiver who excels in this role will:

• Coordinate all aspects of the Executive Health care visits through direct appointment scheduling or by serving as a liaison between patients, Access Plus, GPS, CEO Office, and/or other medical departments or facilities to the patient and/or family.
• Perform registration for new patients when required.
• Verify demographic and insurance information, follow all SOPs, and create corporate accounts when required.
• Confirm acceptance of insurance plan by CCF and initiate requests for or obtain authorization if required.
• Ensure proper appointment scheduling, averaging 12+ appointments per patient by using SOPs and by providing reason for visit, PCP, referring physicians etc. such as triage of appointment requests to determine appropriate type and urgency.
• Cancel and reschedule appointments and tests as needed.
• Provide appropriate instructions for appointments and tests for patients and others.
• Proactively manage needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery.
• Perform patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Perform point of service activities: visit preparation, co-pay collection, patient tracking and record tracking, ensuring accuracy and an outstanding patient experience.
• Recruit, enroll and educate patients on MyChart, enhancing the patient experience.
• Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training.
• Relay staff messaging
• Follow standards and guidelines for telephones, etiquette and service when interacting with patients over the phone.
• Act as a liaison with Professional Staff, Ombudsman, CEO and Executive Administrator to resolve patient complaints/issues.
• Respond to inquiries and research problems/issues to expedite resolution
• Facilitate communications for patients and their families and expedite release of medical records to and from outside facilities.
• Display a courteous, accommodating, and professional demeanor in person and on the phone, identifying yourself and your department at the start of each call and adhering to all approved scripting.
• Communicate messages in a clear, concise manner and ensure messages contain all required information.
• Document appropriately all messages in EPIC
• Produce error-free correspondence and transcription when required.
• Act as a liaison for the patient and any department to help facilitate their needs and requests.
• Establish and maintain a system for patient and administrative files that are easily accessible and clearly labeled for use by anyon