Patient Service Coordinator (SOM DOM Cardiology)

Ista Express Service GmbH; Columbia (MD); On-site; USD 47,566,000 - 84,530,000; Full time

Job summary

Johns Hopkins is seeking a Patient Service Coordinator to provide friendly, confidential assistance to patients and maintain accurate demographic and insurance information. The role involves scheduling laboratory tests, coordinating department visits, and guiding patients through pre-registration and check-out processes.

The PSC will collaborate with a team to ensure a positive patient experience at the Columbia Center.

Qualifications

• High School Diploma or graduation equivalent.
• One year work experience in customer service required. Two years related work experience preferred.
• Additional education may substitute for required experience tothe extent permitted by the JHU equivalency formula.

Responsibilities

• Schedules patients for laboratory tests, medical examinations, and consultations.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Coordinates visits either within the department or between several departments.
• Automates pre-registration, check-in and check-out processes to expedite the patient encounter.
• Verifies and enters patient demographic and insurance information into the computer system.

Skills

Customer service

Education

HS Diploma or GED

Job description

Johns Hopkins, founded in 1876, is America's first researchuniversity and home to nine world-class academic divisions working together as one university.

The Department of Medicine, Division of Cardiology is seeking a Patient Service Coordinator. The Patient ServiceCoordinator (PSC) will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at GBMC. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Specific Duties & Responsibilities

• Schedules patients for laboratory tests, medical examinations,and consultations.
• Relays information to patients regarding preparation forlaboratory tests and examinations.
• Coordinates visits either within the department or betweenseveral departments.
• Telephones and interviews patients and/or family members toobtain accurate pre-registration information and to confirmappointments.
• Prints and mails directions, maps, fee schedules, anddepartment specific information to patients.
• Sends medical questionnaire forms to patients to obtain missinginformation.
• Verifies and enters pre-registration and insurance informationinto the computer system and prepares daily printed schedules fordesignated areas.
• Obtain and /or verifies patient’s demographic data by phone orin person.
• Confirms appointments by telephone and/or mail. Fills vacanciesdue to cancellations.
• Obtains pre-certifications as required by patients’ health careinsurers or managed care providers.
• Registers patients for clinical appointments using computerizeddatabase.
• Assists patients or family members with completion of medicalinsurance forms.
• Informs patients of costs or care being provided, and guidesthem to appropriate resources for further information, guidance, orassistance.
• Arranges or assists in arranging patient transportation.
• Answers phones and provides routine information tocallers.
• If a patient has to be admitted to the hospital, takes care ofadministrative tasks of admission so that the patient may godirectly to the floor.
• Reviews patient charges and extracts chargeable items. Collectstime of service payments, issues receipts, and prepares cashsettlement records.
• Assigns diagnostic and procedures codes to charge vouchers forcomputer input. Enters patient charges into computer system.
• Discusses patient charges, if appropriate, with patients and/orpatients’ families.
• Evaluates eligibility for alternative sources of financing suchas Medicaid, Patient Care Funds, loans or other payment sources.Refers patient to appropriate office and ensures application forfunds has been made.
• Prepares patient’s statement of charges and reviews withpatient.
• Assists with basic insurance and third party queries andexplains payment policies.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or graduation equivalent
• One year work experience in customer service required. Twoyears related work experience preferred.
• Additional education may substitute for required experience tothe extent permitted by the JHU equivalency formula.

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.60 - $29.50 HRLY ($46,800 targeted;Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8a - 5p
FLSA Status: Non-Exempt
Location: JH at Columbia Center
Department name: SOM DOM Cardiology
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

The following additional provisions may apply depending on which campus you will work.

During the Influenza ("the flu") season, as a condition ofemployment, The Johns Hopkins Institutions require all employeeswho provide ongoing services to patients or work in patient care orclinical care areas to have an annual influenza vaccination orpossess an approved medical or religious exception. Failure to meetthis requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas,laboratories, working with research subjects, or involvingcommunity contact requires documentation of immune status againstRubella (German measles), Rubeola (Measles), Mumps, Varicella(chickenpox), Hepatitis B and documentation of having received theTdap (Tetanus, diphtheria, pertussis) vaccination.

This may include documentation of having two (2) MMR vaccines; two (2) Varicellavaccines; or antibody status to these diseases from laboratorytesting. Blood tests for immunities to these diseases areordinarily included in the pre-employment physical exam except forthose employees who provide results of blood tests or immunizationdocumentation from their own health care providers. Anyvaccinations required for these diseases will be given at no costin our Occupational Health office.

Equal Opportunity Employer

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