Guest Experience Manager — Live Event Venue

Live Nation, Inc; New York (NY); Hybrid; USD 33,000 - 39,000; Part time

Job summary

Live Nation Entertainment is seeking a Guest Services Manager for the Brooklyn venue. The role involves managing ushers, ticket takers, and greeters, while upholding guest satisfaction and safety standards.

Ideal candidates bring 3-5 years in a similar role, strong computer skills (Outlook, Excel, Word, PowerPoint), and excellent communication. The position supports event operations and sustainability initiatives, with a part-time schedule.

Qualifications

• 3-5 years of experience in a comparable role.

Responsibilities

• Interview, select, train, supervise, counsel and discipline usher staff to ensure guest satisfaction.
• Schedule and direct staff in assignments and maintain staffing levels.
• Review and update policies to improve operations and guest experience.
• Resolve guest complaints and interact with guests to provide information.
• Assist in sustainability efforts and recycling education.
• Coordinate with Operations Manager on staffing and budgets.
• Ensure attendance to per-head budget goals and venue policies.

Skills

Outlook

Excel

Word

PowerPoint

Organizational skills

Interpersonal communication

Tools

Ticketing systems

Job description

Live Nation Entertainment is seeking a Guest Services Manager for the Brooklyn venue. The role involves managing ushers, ticket takers, and greeters, while upholding guest satisfaction and safety standards.

Ideal candidates bring 3-5 years in a similar role, strong computer skills (Outlook, Excel, Word, PowerPoint), and excellent communication. The position supports event operations and sustainability initiatives, with a part-time schedule.