Enterprise QSR Growth & Strategy Executive

FreedomPay; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

Prescription coverage

Dental coverage

Vision coverage

Life Insurance

Retirement plans with company match

Commission sharing plan

Flexible hybrid working environment

Parental leave

Other leave programs

Job summary

FreedomPay is seeking an experienced Strategic Account Manager to own a portfolio of enterprise QSR and restaurant customers. You will drive growth, align with Success teams, and act as a trusted advisor to executives across operations, IT, and payments.

In this role you will lead QBRs, identify cross-sell opportunities, and partner with multiple internal teams to deliver end-to-end initiatives. Expect 30–40% travel and a focus on expanding partnerships across global restaurant environments.

Qualifications

• 10+ years in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar.
• At least 5 years of experience supporting the QSR or restaurant industry.
• Experience managing executive-level relationships within complex, multi-location organizations.
• Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology.
• Ability to translate product capabilities into business outcomes.
• Bachelor’s degree required.
• Strong communication and presentation skills.
• Highly collaborative and cross-functional.
• Experience driving expansion opportunities within existing accounts.

Responsibilities

• Own the strategic relationship for a portfolio of enterprise QSR and restaurant customers, with accountability for growth, expansion strategy, and long-term account health.
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy.
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams.
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities.
• Identify and drive cross‑sell, upsell, and global expansion opportunities within restaurant environments.
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy.
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end.
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts.
• Bring forward restaurant industry insights, best practices, and trends to guide customer strategy.
• Act as the voice of the customer internally, influencing product roadmap and service improvements.
• Represent FreedomPay in customer meetings, onsite engagements, and relevant restaurant or payments industry events.
• Travel approximately 30 – 40%.

Skills

Executive relationships

Strategic account planning

Cross-functional collaboration

Payments industry knowledge

Presentation skills

Communication

Expansion strategies

Education

Bachelor's degree

MBA or advanced degree (preferred)

Job description

FreedomPay is seeking an experienced Strategic Account Manager to own a portfolio of enterprise QSR and restaurant customers. You will drive growth, align with Success teams, and act as a trusted advisor to executives across operations, IT, and payments.

In this role you will lead QBRs, identify cross-sell opportunities, and partner with multiple internal teams to deliver end-to-end initiatives. Expect 30–40% travel and a focus on expanding partnerships across global restaurant environments.