Executive Enterprise CS Lead — Compliance & Growth

Rozgoo; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Drata is seeking a Senior Enterprise Customer Success Manager to help global companies build trust at scale. You’ll manage the largest and most regulated customers, advising on complex compliance programs and turning Drata into a strategic pillar of their security posture.

This is a high-impact, executive-facing role that drives sustained value and growth. You’ll own executive relationships, shape long-term success plans, and guide customers through frameworks like SOC 2, ISO 27001, HIPAA, and

Qualifications

• 5+ years of experience in security, compliance (GRC), or identity and access management, supporting enterprise customers or programs.
• 8+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with enterprise engagement.
• Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP.

Responsibilities

• Lead strategic relationships with enterprise customers—earning executive trust and becoming a go-to advisor on compliance program success
• Drive outcomes, not just adoption —develop success plans, track KPIs, and proactively identify risks and opportunities for growth
• Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress
• Own key moments across the customer journey—from onboarding to renewal with health checks, QBRs, and tailored Mutual Action Plans
• Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction
• Champion continuous improvement —both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies
• Promote what’s next —drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business

Skills

SOC 2

ISO 27001

HIPAA

PCI

FedRAMP

Executive relationships

Communication skills

Job description

Drata is seeking a Senior Enterprise Customer Success Manager to help global companies build trust at scale. You’ll manage the largest and most regulated customers, advising on complex compliance programs and turning Drata into a strategic pillar of their security posture.

This is a high-impact, executive-facing role that drives sustained value and growth. You’ll own executive relationships, shape long-term success plans, and guide customers through frameworks like SOC 2, ISO 27001, HIPAA, and