Commercial Solutions Architect — AI-Driven Compliance

Drata; San Francisco (CA); On-site; USD 125,000 - 192,000; Full time

Benefits offered by this job

Stock equity

Health & Wellness

401(k) plan

Parental Leave

Job summary

Drata is hiring an Associate Solutions Architect to support commercial customers with a focus on governance, compliance, and AI-powered features. You’ll build scalable digital content and guide customers through integration and adoption, working with the Customer Success Group to ensure a continuous, self-sufficient compliance posture.

You’ll own a portfolio, monitor health signals, provide limited-scope technical guidance, and contribute to Drata Academy and webinars.

Qualifications

• 3–5 years of experience in a Solutions Architect/Technical Account Manager or equivalent in B2B SaaS.
• Experience producing technical content (help articles, walkthroughs, e-learning).
• Experience in security or compliance industries (SOC 2, ISO 27001, HIPAA) is a plus.

Responsibilities

• Own a commercial book of business with awareness of each account's health and adoption status.
• Monitor health signals and engage at-risk customers with targeted guidance.
• Develop digital assets (Drata Academy content, articles, videos) to reduce support volume.
• Participate in UAT sessions with Product Management to validate use cases before release.

Skills

Solutions Architect

Technical content creation

Security/compliance knowledge

Cloud platforms (AWS, GCP, Azure)

REST APIs

Python/Bash scripting

Strong communication

Tools

JSON

JavaScript

Job description

Drata is hiring an Associate Solutions Architect to support commercial customers with a focus on governance, compliance, and AI-powered features. You’ll build scalable digital content and guide customers through integration and adoption, working with the Customer Success Group to ensure a continuous, self-sufficient compliance posture.

You’ll own a portfolio, monitor health signals, provide limited-scope technical guidance, and contribute to Drata Academy and webinars.