Executive Director, Public Safety Delivery (Remote)

Octave; Madison (AL); Remote; USD 180,000 - 230,000; Full time

Job summary

Octave, a mission-critical software leader, seeks an Executive Director to steer public safety services delivery and operations from Madison, Alabama with a remote-friendly setup.

You will oversee CAD and RMS implementations, regional development, and hardware automation, driving on-time delivery, quality, and customer success, while building a high-performance leadership team and sustaining transformation.

Qualifications

• 10 years progressive leadership in professional services, technology consulting, or public safety, with significant hands-on delivery execution.
• Proven success leading large-scale implementations with on-time, on-scope delivery and quality.
• Deep public safety software experience (CAD, RMS, OnCall/Dispatch, NG911).
• Experience managing geographically dispersed implementation teams and embedding new delivery methodologies.

Responsibilities

• Delivery Leadership: Ensure on-time, on-scope delivery across all service delivery functions; drive implementation excellence and customer outcomes.
• Technical Oversight & Solution Quality: Provide technical leadership for implementation approaches, solution architecture, and standards.
• Operational Accountability: Establish governance, decision protocols, and peer accountability; remove blockers to accelerate delivery.
• Cross-Functional Leadership: Lead multiple service delivery functions with shared outcomes and autonomous domain decisions.
• Customer & Business Impact: Act as executive sponsor for strategic customers; manage relationships and escalations; drive satisfaction.
• Transformation & Culture: Sustain organizational transformation; embed new methodologies and peer accountability; develop leadership pipeline.

Skills

Executive leadership

Public safety industry knowledge

Delivery leadership

Cross-functional leadership

Education

10+ years leadership experience

Tools

CAD | RMS implementations

Data migration

Job description

Octave, a mission-critical software leader, seeks an Executive Director to steer public safety services delivery and operations from Madison, Alabama with a remote-friendly setup.

You will oversee CAD and RMS implementations, regional development, and hardware automation, driving on-time delivery, quality, and customer success, while building a high-performance leadership team and sustaining transformation.