Executive Director, Services

Octave; Madison (AL); Remote; USD 180,000 - 240,000; Full time

Job summary

Octave in Madison, Alabama, seeks an Executive Director to lead public safety services delivery and operations. This role oversees CAD and RMS implementations, regional development, and hardware & automation, aligning delivery with customer outcomes and strategic goals.

You will drive on-time delivery, establish governance, lead cross-functional teams through directors, sponsor strategic customers, and nurture a culture of execution excellence across a global organization.

Qualifications

• 10+ years progressive leadership in professional services, technology consulting, or public safety.

Responsibilities

• Delivery Leadership: ensure on-time, on-scope delivery across service functions; drive implementation excellence and quality standards; own escalation resolution and customer outcomes.

Skills

Executive leadership

Delivery leadership

Cross-functional leadership

Stakeholder management

Customer relations

Change management

Strategic thinking

Tools

CAD

RMS

NG911

Job description

Job Location (Short): Madison, Alabama-USA

Workplace Type: Remote

Responsibilities

Octave is seeking an Executive Director to lead public safety services delivery and operations. This role has direct accountability over several service delivery functions (CAD Implementation, RMS Implementation, Regional Development, Hardware & Automation) and works collaboratively with a leadership team to drive operational excellence, on-time delivery, and customer success. The ideal candidate combines executive-level services leadership, deep public safety industry expertise, and a strong commitment to execution discipline and peer accountability.

KEY RESPONSIBILITIES

• Delivery Leadership: Ensure on-time, on-scope delivery across all service delivery functions; drive implementation excellence and quality standards; own escalation resolution and customer outcomes.
• Technical Oversight & Solution Quality: Provide technical leadership and accountability for implementation approaches, solution architecture, and technical standards;
• Operational Accountability: Establish governance frameworks, decision protocols, and peer accountability systems; ensure teams work collaboratively to remove blockers and accelerate delivery.
• Cross-Functional Leadership: Lead multiple service delivery functions through their respective directors with shared ownership of outcomes; empower autonomous decision-making within domains; hold peers accountable for delivery commitments.
• Customer & Business Impact: Serve as executive sponsor for strategic customers; manage relationships and executive escalations; drive project success and customer satisfaction.
• Transformation & Culture: Sustain organizational transformation; embed new methodologies and peer accountability practices; build high-performance leadership team and succession pipeline.

Education / Qualifications

REQUIRED EXPERIENCE

• 10+ years progressive leadership in professional services, technology consulting, or public safety, with significant hands‑on experience in implementation delivery and technical solution execution.
• Proven success leading large-scale implementations (100+ concurrent projects) with direct accountability for on-time, on-scope, on-budget delivery and solution quality.
• Deep technical expertise in public safety software (CAD, RMS, OnCall/Dispatch, NG911) and hands‑on knowledge of implementation challenges, integration patterns, and data migration complexities.
• Strong track record managing complex, geographically dispersed implementation teams; ability to troubleshoot technical issues and drive resolution with architects and delivery teams.
• Experience building peer accountability models and empowering senior technical and delivery leaders; comfortable with matrix and dotted-line relationships.
• Demonstrated ability to lead organizational transformation, embed new delivery methodologies, and drive cultural change toward execution excellence.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non‑negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real‑world conditions and enterprise‑scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn .

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

Recruitment Fraud Alert

Octave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending [e-mail]. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at [e-mail]