Executive Director - Personalization & Insights Delivery

J.P. Morgan; New York (NY); On-site; USD 180,000 - 275,000; Full time

Job summary

JPMorgan Chase in New York seeks a proven Product Portfolio Operations Director to lead delivery and customer success for personalization, insights, and data-driven capabilities across multiple product lines.

You will translate strategic priorities into executable plans, partner with Product, Technology, Data & Analytics, Operations, Controls, Legal, Risk, Compliance, and Finance, and drive measurable business impact while ensuring scalable and well-controlled solutions.

Qualifications

• 8+ years of experience or equivalent in program management or performance optimization.
• Proven ability to manage and implement operational effectiveness and portfolio management initiatives.
• Proven ability to operate within the product development life cycle and agile methodologies.
• Strong understanding of roadmap management, launch readiness, adoption planning, and post-launch optimization.
• Demonstrated ability to drive stakeholder adoption, customer success, engagement, and measurable business outcomes.
• Experience working with Product, Technology, Data & Analytics, Operations, Risk, Controls, Compliance, Legal, and Finance partners.
• Strong executive communication skills, including the ability to synthesize complex topics into clear decisions, risks, dependencies, and recommendations.
• Proven ability to manage competing priorities, dependencies, risks, and timelines across multiple initiatives.
• Ability to operate with urgency, ownership, sound judgment, and a strong control mindset.

Responsibilities

• Works across products and product lines to help ensure delivery against business objectives.
• Executes the strategy for reporting and communications to support our portfolio management operations and change initiatives.
• Oversees and coaches a team to best implement the strategy for adapting and executing the full product-line framework and ensures our core cross-product priorities, sequencing, and trade-offs are realized.
• Implements portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions.
• Owns end-to-end delivery execution from intake and prioritization through launch, adoption, measurement, and optimization.
• Translates business strategy into clear roadmaps, milestones, success measures, and delivery plans.
• Defines and leads customer success and adoption strategies, including stakeholder readiness, user engagement, training, communications, and post-launch support.
• Monitors adoption, usage, satisfaction, operational performance, and business-impact metrics to identify opportunities for improvement.
• Creates feedback loops with customers, business users, and internal stakeholders to inform roadmap decisions and product enhancements.
• Serves as a trusted advisor to senior leadership on delivery health, adoption, stakeholder readiness, and business impact.

Skills

Program management

Portfolio management

Agile methodologies

Stakeholder management

Executive communication

Cross-functional leadership

Product lifecycle

Data-driven decision making

Job description

JPMorgan Chase in New York seeks a proven Product Portfolio Operations Director to lead delivery and customer success for personalization, insights, and data-driven capabilities across multiple product lines.

You will translate strategic priorities into executable plans, partner with Product, Technology, Data & Analytics, Operations, Controls, Legal, Risk, Compliance, and Finance, and drive measurable business impact while ensuring scalable and well-controlled solutions.