Personalization & Insights, Executive Director, Product Delivery

JPMorgan Chase & Co.; Palo Alto (CA); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Product Portfolio Operations Director in Consumer & Community Banking Personalization and Insights to drive cross-product synergies across personalization, data-driven insights, and customer engagement capabilities.

You will translate strategic priorities into executable delivery plans and align multiple teams across customers, internal users, and business stakeholders. You will lead Product Delivery and Customer Success for a portfolio of high-impact capabilities,

Qualifications

• 8+ years of experience or equivalent in program management or performance optimization.
• Proven ability to manage operational effectiveness and portfolio initiatives.
• Experience operating in the product development life cycle and agile methodologies.
• Strong roadmap management, launch readiness, adoption planning, and post-launch optimization.
• Demonstrated ability to drive stakeholder adoption, customer success, engagement, and measurable outcomes.
• Experience partnering with Product, Technology, Data & Analytics, Operations, Finance and other functions.
• Executive communication skills to synthesize complex topics into clear decisions and risks.
• Ability to manage multiple priorities, dependencies, risks, and timelines.

Responsibilities

• Works across products and lines to deliver against business objectives.
• Executes strategy for reporting and communications to support portfolio management and change initiatives.
• Leads a team to implement the portfolio framework and prioritizes core cross-product activities.
• Implements portfolio-level tracking of controls, financials, resourcing, and prioritization.
• Owns end-to-end delivery from intake to launch, adoption, measurement, and optimization.
• Translates strategy into roadmaps, milestones, success measures, and delivery plans.
• Defines customer success and adoption strategies, including readiness, training, and post-launch support.
• Monitors adoption, usage, satisfaction, and business-impact metrics for improvements.
• Creates feedback loops with customers and stakeholders to inform roadmap decisions.
• Serves as a trusted advisor to senior leadership on delivery health and business impact.

Skills

Program management

Portfolio management

Agile methodologies

Stakeholder management

Leadership

Delivery execution

Customer success

Cross-functional coordination

Strategic planning

Job description

You are a proven leader with a passion for delivering high-quality products. Join our innovative team and help us ensure that our products meet and exceed the needs of our customers.

As a Product Portfolio Operations Director in Consumer & Community Banking Personalization and Insights, you are an expert in creating cross-product synergies. As a leader on the team, you leverage your advanced capabilities to innovate on cross product-line coordination, remove barriers to success, and create ways for teams to continuously innovate on solutions-focused products and product features. You will lead Product Delivery and Customer Success for a portfolio of high-impact personalization, data-driven insights, and customer engagement capabilities, translating strategic priorities into executable delivery plans and driving cross-functional alignment across customers, internal users, and business stakeholders.

Ready to shape how millions of customers experience personalization and insight? You'll bring strong operating discipline, a customer orientation, and experience delivering data-enabled products in a complex environment, partnering closely across Product, Technology, Design, Data & Analytics, Operations, Controls, Legal, Risk, Compliance, and Finance to deliver capabilities that are scalable, measurable, and well-controlled.

Job responsibilities

• Works across products and product lines to help ensure delivery against business objectives
• Executes the strategy for reporting and communications to support our portfolio management operations and change initiatives
• Oversees and coaches a team to best implement the strategy for adapting and executing the full product-line framework and ensures our core cross-product priorities, sequencing, and trade-offs are realized
• Implements portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions
• Owns end-to-end delivery execution from intake and prioritization through launch, adoption, measurement, and optimization
• Translates business strategy into clear roadmaps, milestones, success measures, and delivery plans
• Defines and leads customer success and adoption strategies, including stakeholder readiness, user engagement, training, communications, and post-launch support
• Monitors adoption, usage, satisfaction, operational performance, and business-impact metrics to identify opportunities for improvement
• Creates feedback loops with customers, business users, and internal stakeholders to inform roadmap decisions and product enhancements
• Serves as a trusted advisor to senior leadership on delivery health, adoption, stakeholder readiness, and business impact

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness and portfolio management initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Strong understanding of roadmap management, launch readiness, adoption planning, and post-launch optimization
• Demonstrated ability to drive stakeholder adoption, customer success, engagement, and measurable business outcomes
• Experience working with Product, Technology, Data & Analytics, Operations, Risk, Controls, Compliance, Legal, and Finance partners
• Strong executive communication skills, including the ability to synthesize complex topics into clear decisions, risks, dependencies, and recommendations
• Proven ability to manage competing priorities, dependencies, risks, and timelines across multiple initiatives
• Ability to operate with urgency, ownership, sound judgment, and a strong control mindset

Preferred qualifications, capabilities, and skills

• Experience delivering personalization, recommendation, or data-driven insights products at scale
• Background partnering with design and analytics teams to translate customer needs into product experiences
• Familiarity with metrics-driven adoption frameworks and post-launch measurement practices
• Experience operating within highly regulated or controlled environments
• Track record of influencing decisions across matrixed, senior stakeholder groups

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.