Executive Director, Patient Experience

Ladders; United States; Remote; USD 259,000 - 350,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company matches

Discretionary annual bonus

Stock-based long-term incentives

Time-off plans and bi-annual shutdowns

Flexible work models

Job summary

Ladders is seeking an Executive Director, Patient Experience to shape the vision and strategy for a Patient Experience COE, improving journey design across therapeutic areas. The role partners with brand leadership and cross-functional stakeholders to align priorities and deliver a cohesive patient and HCP experience.

The candidate will lead and develop the patient experience leadership team while supporting portfolio needs across the business.

Qualifications

• Doctorate, Master’s, or Bachelor’s with required marketing experience.
• Minimum 6 years of managerial experience leading teams.
• Advanced degree in business, marketing, healthcare, or related field preferred.

Responsibilities

• Establish vision and strategy for the Patient Experience COE.
• Lead and develop Patient Experience leaders.
• Serve as a senior partner to brand leadership.
• Oversee the COE's portfolio partnerships across therapeutic areas.
• Guide design of patient and HCP journeys.
• Align cross-functional partners around portfolio needs.
• Establish governance for portfolio journey councils.

Skills

People management

Marketing experience

Strategic thinking

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Job description

For our client, we are seeking a Executive Director, Patient Experience to join the team of a leader in the Pharmaceuticals & Biotech space.

This leader will shape the vision and strategy for a patient experience center of excellence, with a strong focus on improving journey design across therapeutic areas. The role partners closely with brand leadership and cross-functional stakeholders to align priorities, strengthen governance, and deliver a more cohesive patient and HCP experience. It also includes leading and developing the patient experience leadership team while supporting portfolio needs across the business.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $258,863 – $350,227 annually

Responsibilities

• Establish vision and strategy for the Patient Experience COE
• Lead and develop Patient Experience leaders
• Serve as a senior partner to brand leadership
• Oversee the COE's portfolio partnerships across various therapeutic areas
• Guide design of patient and HCP journeys
• Align cross-functional partners around portfolio needs
• Establish governance for portfolio journey councils

Qualifications

• Doctorate degree and 6 years of marketing experience, or Master’s degree and 10 years of marketing experience, or Bachelor’s degree and 12 years of marketing experience
• 6 years of managerial experience directly managing people or leading teams
• Advanced degree in business, marketing, healthcare, or a related field preferred

Benefits

• Comprehensive employee benefits package including medical, dental, and vision coverage
• Retirement and savings plan with generous company contributions
• Discretionary annual bonus program
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models where possible

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.