Senior Director, Patient Experience and Strategy

Meet Life Sciences Ltd.; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Meet Life Sciences Ltd. in the United States seeks a Senior Director, Patient Experience and Strategy, to build and lead the patient engagement strategy ahead of a planned product launch.

You will design the end-to-end patient support model—from onboarding and treatment initiation to ongoing engagement and adherence—translate journeys into scalable programs, and drive vendor operations and measurable outcomes while collaborating with Marketing, Medical Affairs, and Commercial teams.

Qualifications

• 12+ years in patient services, engagement, or biopharma commercialization.
• Experience building or scaling patient support programs.
• Experience with pre-launch planning or first-time commercialization.
• Expertise in patient journey mapping and hub operations.
• Ability to partner across functions to develop compliant, data-driven models.

Responsibilities

• Develop and lead the patient engagement and adherence strategy, from treatment initiation through ongoing support.
• Build patient support workflows, contact strategies, and programs aligned with patient needs and launch objectives.
• Lead external vendor selection, implementation, performance management, and continuous improvement.
• Partner cross-functionally with Marketing, Medical Affairs, Patient Access, Market Access, Legal/Compliance, and Commercial Operations.
• Define business requirements for patient services platforms, digital engagement tools, data flows, and reporting capabilities.
• Establish KPIs and use performance data to optimize patient experience, engagement, and adherence.
• Ensure programs are compliant, scalable, and ready to support commercialization.

Skills

Patient engagement leadership

Strategic planning

Vendor management

Cross-functional collaboration

Data-driven decision making

Job description

Senior Director, Patient Experience and Strategy - Remote

A growing biotechnology company is seeking a Senior Director, Patient Experience and Strategy to build and lead its patient engagement strategy ahead of a planned product launch.

This leader will develop the end-to-end patient support model, spanning onboarding, treatment initiation, ongoing engagement, and adherence. The role will translate patient journey insights into scalable support programs, engagement strategies, vendor operations, and measurable outcomes.

Key Responsibilities

• Develop and lead the patient engagement and adherence strategy, from treatment initiation through ongoing support.
• Build patient support workflows, contact strategies, and programs aligned with patient needs and launch objectives.
• Lead external vendor selection, implementation, performance management, and continuous improvement.
• Partner cross-functionally with Marketing, Medical Affairs, Patient Access, Market Access, Legal/Compliance, and Commercial Operations.
• Define business requirements for patient services platforms, digital engagement tools, data flows, and reporting capabilities.
• Establish KPIs and use performance data to optimize patient experience, engagement, and adherence.
• Ensure programs are compliant, scalable, and ready to support commercialization.

Ideal Background

• 12+ years of experience across patient services, patient engagement, adherence, patient experience, or biopharmaceutical commercialization.
• Leadership experience building or scaling patient support and engagement programs.
• Experience with pre-launch planning, launch readiness, or first-time commercialization.
• Strong expertise in patient journey mapping, hub operations, vendor management, and engagement strategy.
• Experience partnering cross-functionally to develop compliant, data-driven patient support models.

This is an opportunity to build a patient engagement model from the ground up and shape the patient experience as a company prepares for commercialization.