Executive Director, Integrated Experience Planning

Scorpion Therapeutics; New York (NY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Scorpion Therapeutics seeks an Executive Director of Integrated Experience Planning to lead development and execution of patient and healthcare professional experience strategies for its brands. You will translate business and brand goals into cohesive, data-driven experience plans across digital and physical channels.

This role requires 15+ years in marketing strategy or customer experience, expertise in experience design, behavioral strategy, and channel orchestration, and a proven ability to

Qualifications

• Bachelor's degree is required.
• 15+ years of experience in marketing strategy or customer experience.
• Expert in experience design, behavioral strategy, channel orchestration and measurement.
• Proven success in leading multidisciplinary teams and managing complex stakeholder relationships.

Responsibilities

• Lead cross-functional teams to design, activate, measure, and optimize integrated experiences across digital and physical channels.
• Leverage insights, behavioral science, and analytics to identify experience gaps and opportunities.
• Collaborate with marketing, data, content, and operations teams.
• Develop talent within the experience planning function.

Skills

Experience design

Behavioral strategy

Channel orchestration

Measurement

Leadership

Education

Bachelor's degree

Job description

Executive Director of Integrated Experience Planning

Responsible for developing and executing patient and healthcare professional experience strategies for assigned brands in the biopharma sector. Objectives: translate business, brand, and behavioral goals into cohesive, data-driven experience plans that enhance customer engagement and drive business outcomes.

Responsibilities

• lead cross-functional teams to design, activate, measure, and optimize integrated experiences across digital and physical channels;
• leverage insights, behavioral science, and analytics to identify experience gaps and opportunities;
• collaborate with marketing, data, content, and operations teams;
• and develop talent within the experience planning function.

Qualifications

• Bachelor's degree;
• 15+ years in marketing strategy, customer experience, or related fields;
• expert in experience design, behavioral strategy, channel orchestration, and measurement;
• proven success in leading multidisciplinary teams and managing complex stakeholder relationships.

Preferred

• experience in pharmaceutical or life sciences industries;
• advanced degrees such as an MSc or MBA.

High-Value: focus on healthcare provider and patient experience; regulated industry experience; emphasis on digital and AI tools; role involves strategic planning, cross-functional collaboration, and a hybrid or remote work setup with up to 10% travel.