Executive Director of Restaurant Operations

Firehouse Subs; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Firehouse Subs is seeking a Director of Restaurant Operations to lead multiple locations, set standards, manage budgets, schedules, and inventory, and optimize profitability while maintaining food quality and guest service.

The role requires strong leadership, proven ability to drive sales and efficiency, and travel across SC and NC sites. A Bachelor's degree and 3–5 years in restaurant management are preferred.

Qualifications

• Bachelor's degree in business, hospitality, or related field is required.
• 3–5 years of experience in restaurant management and leadership roles.
• Proven ability to increase sales and profitability and lead multiple locations.
• Strong communication, customer service, and interpersonal skills.

Responsibilities

• Oversee staff including cashiers, team members, GMs, and area managers across regions.
• Monitor operations to ensure food safety and regulatory compliance.
• Review financial reports and implement efficiency improvements.
• Schedule staff and manage inventory to optimize coverage and costs.
• Hire, train, and develop employees; address underperformance.
• Coordinate with vendors on supply, pricing, and quality control.
• Lead the development and execution of marketing plans and events.
• Ensure adherence to company policies, procedures, and standards.
• Prepare reports for upper management and drive long-term goals.

Skills

Leadership

Communication

Organization

Budgeting

Staff training

Education

Bachelor's degree in business/hospitality

Tools

Microsoft Office

POS systems

Restaurant software

Job description

Firehouse Subs is seeking a Director of Restaurant Operations to lead multiple locations, set standards, manage budgets, schedules, and inventory, and optimize profitability while maintaining food quality and guest service.

The role requires strong leadership, proven ability to drive sales and efficiency, and travel across SC and NC sites. A Bachelor's degree and 3–5 years in restaurant management are preferred.