Director of Restaurant Ops – Multi-Unit Leader (SC/NC)

Firehouse Subs - NC SC; Myrtle Beach (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Firehouse Subs seeks a Director of Restaurant Operations to lead multi-location teams, uphold high standards of food quality and service, and implement systems to boost efficiency and profitability. You will oversee area managers, ensure scheduling and budgeting accuracy, and drive initiatives that improve guest satisfaction and safety compliance.

The role requires strong leadership, communication, and organizational skills, with experience managing budgets and vendor relationships across SC and

Qualifications

• Bachelor's degree in business, hospitality, or related field.
• Proven ability to increase sales and profitability.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication, customer service, and interpersonal skills.
• Ability to work effectively under pressure in a fast-paced environment.

Responsibilities

• Oversee staff including cashiers, team members, GMs, and area managers.
• Monitor operating standards and ensure compliance with food safety and regulations.
• Review financial reports to improve profitability.
• Schedule and manage staff coverage for peak and slow hours.
• Hire, train, and sometimes term underperforming employees.
• Maintain vendor relationships for adequate and cost-effective supplies.
• Develop and execute marketing plans and store opening/closing procedures.

Skills

Leadership

Communication

Organization

Staff management

Budget management

Education

Bachelor's degree in business, hospitality, or related field

Tools

Microsoft Office

POS systems

Restaurant software

Job description

Firehouse Subs seeks a Director of Restaurant Operations to lead multi-location teams, uphold high standards of food quality and service, and implement systems to boost efficiency and profitability. You will oversee area managers, ensure scheduling and budgeting accuracy, and drive initiatives that improve guest satisfaction and safety compliance.

The role requires strong leadership, communication, and organizational skills, with experience managing budgets and vendor relationships across SC and