Executive Director, Global Business Readiness & Adoption

JPMorgan Chase & Co.; Munster (IN); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

JPMorgan Chase & Co. in Indiana seeks a senior leader to own the Business Readiness Team, defining the operating model, intake governance, impact assessment, planning playbooks, and adoption outcomes across the change portfolio.

The role demands building a capable team, establishing standards and controls, and reporting health and risks to senior leadership while driving continuous improvement and alignment with release strategies.

Qualifications

• 10–15+ years leading complex change, transformation, operating model, or large-scale program delivery in cross-functional environments.
• Proven executive stakeholder influence and governance leadership; track record of improving adoption outcomes at scale.
• Strong understanding of operational risk, controls, and business readiness disciplines; experience building/leading teams.

Responsabilités

• End-to-end accountability for business readiness performance and adoption outcomes across programs/releases.
• Define and implement Business Readiness standards, governance, and controls.
• Build and lead the Business Readiness Team (capacity planning, talent development, performance management, stakeholder partnership model).
• Set the Business Readiness strategy and operating model: roles/RACI, cadence, milestones, SLAs, deliverables, and tooling/reporting.
• Provide executive oversight of intake and prioritization: ensure demand is triaged appropriately, ownership is clear, and high-risk changes receive appropriate business readiness rigor.
• Chair/lead cross-functional Business Readiness governance with Product, Technology, PMO, LRCC, Communications, Training, and Operations leadership.
• Ensure consistency and standardization (nomenclature, procedures, training strategy, comms approach) while allowing proportional tailoring by impact.
• Establish adoption measurement frameworks (KPIs, dashboards, feedback loops) and drive decisive intervention when adoption is off-target.
• Anticipate Business Readiness risks and remove organizational blockers (resource constraints, decision bottlenecks, conflicting priorities).
• Report Business Readiness health, adoption outcomes, and key risks/decisions to senior leadership; provide clear recommendations and escalation paths.
• Drive continuous improvement through post-release reviews, root-cause themes, and updates to standards, templates, and team practices.

Connaissances

Leadership

Change management

Stakeholder management

Governance

Program delivery

Description du poste

JPMorgan Chase & Co. in Indiana seeks a senior leader to own the Business Readiness Team, defining the operating model, intake governance, impact assessment, planning playbooks, and adoption outcomes across the change portfolio.

The role demands building a capable team, establishing standards and controls, and reporting health and risks to senior leadership while driving continuous improvement and alignment with release strategies.