Executive Director, Core Operations & Strategy

J.P. Morgan; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co.

is seeking an Executive Director, Business Operations Manager within Core Operations to partner with the Head of Core Operations and Leadership Team, coordinating across Fraud & Customer Protection Services, Collections, Recovery & Auto Operations, Centralized Transaction Operations, Regulatory Operations, Customer Service, Card Lending Operations, Employee Experience, and India and Philippines Corporate Centers.

Qualifications

• 10+ years of experience in business management, strategy, operations, consulting, program management, or a related field.
• Proven ability to influence senior stakeholders and advance outcomes in a large, matrixed organization.
• Strong business judgment, analytical thinking, and problem-solving skills.
• Exceptional executive communication and presentation skills.
• Ability to manage multiple priorities and bring structure to ambiguity.
• Bachelor’s degree.

Responsibilities

• Serve as a trusted advisor to the Head of Core Operations and Core Operations Leadership Team.
• Coordinate leadership priorities, governance routines, business reviews, and planning activities.
• Maintain an integrated view of strategic initiatives, decisions, risks, and dependencies across Core Operations.
• Reinforce follow-through on leadership commitments through clear accountability, visibility, and escalation.
• Coordinate initiatives that span businesses, functions, and stakeholders; surface issues and help remove barriers.
• Develop concise, executive-ready materials that support decisions, alignment, and transparency.
• Partner with Finance, Human Resources, Risk, Controls, and other stakeholders to connect business performance and priorities.
• Coordinate select strategic priorities on behalf of the Head of Core Operations.
• Ensure leadership routines are focused, efficient, and outcome-oriented.
• Provide clear visibility into priorities, performance, and progress for the Head of Core Operations.

Skills

Executive communication

Stakeholder management

Analytical thinking

Strategic planning

Education

Bachelor's degree

Job description

JPMorgan Chase & Co.

is seeking an Executive Director, Business Operations Manager within Core Operations to partner with the Head of Core Operations and Leadership Team, coordinating across Fraud & Customer Protection Services, Collections, Recovery & Auto Operations, Centralized Transaction Operations, Regulatory Operations, Customer Service, Card Lending Operations, Employee Experience, and India and Philippines Corporate Centers.