Payments Operations Business Manager, Executive Director

SupportFinity™; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health care coverage

Tuition reimbursement

Retirement savings plan

Job summary

JPMorganChase in New York seeks an ambitious Payments Operations - Business Manager, Executive Director to shape strategy, drive executive-level insights, and partner with senior leaders to execute critical initiatives end-to-end.

You will lead a team delivering performance analytics, forecasting, and capacity planning, collaborating with Operations, Finance, and Data & Analytics to enable informed decisions that benefit clients and the firm.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, or related field
• MBA preferred
• Advanced presentation and storytelling skills
• Strong analytical skills with large datasets
• Excellent project management and time management
• Strong partnerships and stakeholder influence

Responsibilities

• Serve as a strategic advisor to Payments Operations and F&BM leadership, shaping strategy and presenting projections and trends to executives
• Design monthly and quarterly business and financial reporting packages for varied audiences
• Coordinate deliverables across business management, finance, operations, and product teams
• Analyze large datasets to produce insights and executive-ready materials with narratives and visuals
• Lead budgeting and forecasting for headcount and expenses with Operations and F&BM teams
• Build and enhance capacity models and activity-based costing for profitability insights
• Strengthen financial controls and data integrity for timely, confident decision-making

Job description

Payments Operations Business Manager, Executive Director

JPMorganChase |

Full-time

New York

Master (>10 yrs)

Join a high-impact team that turns data into decisions for our Payments Operations organization. You’ll shape strategy, deliver transparent business insights, and partner with senior leaders to execute on critical initiatives end to end.

As a Payments Operations Business Manager, Executive Director, within the commercial and Investment Banking team, you will lead a team that brings clarity to performance, financials, and capacity across Payments Operations. You’ll partner closely with Operations, Finance & Business Management, and Data & Analytics to deliver executive-ready analysis and reporting. Your work will strengthen financial controls, enhance forecasting, and inform strategic decisions that impact clients and the firm.

Job Responsibilities

• Serve as a strategic advisor to Payments Operations and F&BM leadership, shaping and communicating strategy, projections, and trends through executive-level presentations
• Design monthly and quarterly business and financial reporting packages that convey results clearly and succinctly for varied audiences
• Coordinate deliverables across business management, finance, operations, and product teams to support priorities and transformation initiatives
• Analyze complex, large-scale datasets to produce insights and executive-ready materials; translate analysis into clear narratives and visualizations (e.g., PitchPro+)
• Lead budgeting and forecasting for headcount and direct expenses in partnership with Operations and F&BM teams
• Build and enhance capacity models across Payments functions and support activity-based costing to enable accurate allocations and client profitability insights
• Strengthen financial controls and data integrity to enable confident, timely decision-making by senior stakeholders

Required Qualifications, Capabilities, And Skills

• Bachelor’s degree in Business, Finance, Economics, or related field; MBA preferred
• Significant experience leading diverse teams and cross-functional initiatives in Business Management, Operations, or Consulting
• Advanced presentation and storytelling skills, with the ability to simplify complex topics for executive audiences
• Strong analytical skills with experience transforming large datasets into actionable insights; high attention to detail and logical problem-solving
• Excellent project management, prioritization, and time management skills in fast-paced environments
• Demonstrated ability to build strong partnerships and influence stakeholders at all levels; outstanding written and verbal communication skills
• Self-starter with a high degree of ownership and independence, driving outcomes with quality and speed

Preferred Qualifications, Capabilities, And Skills

• Experience with capacity modeling and activity-based costing in complex operations environments
• Proficiency with executive presentation tools and data visualization; comfort creating executive-ready materials (e.g., PitchPro+)
• Background in payments or financial services operations, with knowledge of performance metrics and cost drivers
• People leadership experience with a focus on coaching, development, and building high-performing teams

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About the company

JPMorganChase