Desktop Support Technician

Astreya; New York (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Paid time off

Paid holidays

Life insurance

Disability coverage

Job summary

Astreya is seeking a customer-focused Desktop Support Technician to provide hands-on IT support across our Manhattan corporate office. You will assist executive leadership and teams with Windows, macOS, and iOS devices, perform IMAC tasks, and manage device security via Intune and JAMF.

You'll deliver face-to-face service, support conference room tech, and handle hardware procurement and inventory. Strong communication and VIP support experience are essential for success in this fast-paced

Qualifications

• 3–5 years of hands-on desktop support experience.
• Executive/VIP/White Glove support experience required.
• Proficient with Windows 10/11, macOS and iOS devices.
• Experience migrating between Windows and Mac environments.
• OS patching, software updates, and application deployments knowledge.
• End-user support for desktop applications and hardware issues.
• IMAC – installs, moves, adds, changes; break/fix of laptops/desktops.
• Inventory tracking and procurement of IT hardware.
• Experience managing devices with Intune and JAMF for security/configuration.
• Strong incident and problem management; NexThink experience is a plus.
• On-site and remote IT support experience.
• Excellent communication and ability to support non-technical teams and executives in a fast-paced environment.

Responsibilities

• Diagnose and resolve issues on Windows 10/11, macOS and Apple devices (iOS).
• Provide face-to-face customer service and walk-in support.
• Conduct device migrations between Windows and Mac environments.
• Manage software deployment, patching, and OS updates.
• Provide technical assistance for desktop applications and performance.
• Perform IMAC activities and break/fix for laptops/desktops.
• Handle procurement, disposal, and inventory tracking of IT hardware.
• Manage devices with Intune and JAMF for security/configuration.
• Engage in incident and problem management with NexThink analysis.
• Deliver desk-side, conference room support, and field services for remote sites.

Skills

Desktop support

VIP/Executive support

Windows 10/11

macOS & iOS

Intune

JAMF

NexThink

End-user support

IMAC

Communication

On-site & remote support

Tools

Intune

JAMF

NexThink

Patch Management

Job description

We are seeking a customer-focused Desktop Support Technician to provide technical, white glove IT support across our client’s corporate office in Manhattan. In this role, you will deliver hands‑on technical support to corporate end users, executive leadership, a various departmental teams.

Key Responsibilities

• Diagnose and resolve issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).
• Provide face to face customer service and walk in support
• Conduct device migration transitioning between Windows and Mac environments.
• Software Deployment & Patch Management:
• Provide technical assistance for desktop client applications, ensuring optimal software performance.
• Conduct installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
• Handle procurement, disposal, and inventory tracking of IT hardware.
• Manage devices through Intune and JAMF for enterprise‑wide security and configuration.
• Incident and problem management, leveraging NexThink for in‑depth problem analysis.
• Deliver desk‑side assistance, conference room technology support, and field services for remote sites.

Required Qualifications

• 3–5 years of hands‑on desktop support
• Executive/VIP/White Glove Support experience
• Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).
• Device Migration: Experience with seamless transitions between Windows and Mac environments.
• Software Deployment & Patch Management: Proficient in managing OS image patching, software updates, and application deployments.
• End‑User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
• Hardware Services: Ability to conduct installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
• Ability to handle procurement, disposal, and inventory tracking of IT hardware.
• Experience managing devices through Intune and JAMF for enterprise‑wide security and configuration.
• Expertise in incident and problem management, leveraging NexThink for in‑depth problem analysis
• Experience providing on‑site & remote IT Support
• Exceptional communication and interpersonal skills with the composure to support non‑technical teams and executive leaders in a fast‑paced environment.

Astreya offers comprehensive benefits to all Regular, Full‑Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Pre‑Tax Account for Commuter Benefit/Parking & Transit (location‑specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law