Executive Desktop Support Specialist - VIP On-Site

SAIC; Washington (District of Columbia); On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC, in Washington, DC, seeks an Executive Desktop Support Technician to deliver high-level IT services to FDIC's executive leadership, addressing onsite and remote issues and ensuring performance and reliability.

Responsibilities include rapid incident resolution, client communication, and asset management while supporting Microsoft Intune, Active Directory, VPN, and mobile devices. On-site position with day shifts.

Qualifications

• Associates degree and 6 years of related experience.
• Minimum of four years of deskside support experience; one year of Executive VIP support preferred.

Responsibilities

• Deliver Client Services and Executive Support for onsite and remote users, ensuring timely resolution of issues.
• Provide after-hours availability per client volume trends to ensure uninterrupted support.
• Troubleshoot and resolve incidents, adhere to SLAs, and document resolutions.
• Maintain communication via ServiceNow, email or phone to provide updates to clients.
• Escalate recurring incidents to create Problem records and address trends.
• Keep asset management systems up-to-date with device assignments and status.
• Collaborate with clients, peers, and leadership to ensure prompt information sharing.
• Document troubleshooting actions in the IT Management System (IMS).
• Support platforms and tools including Microsoft Intune, Active Directory, VPN, and VPN technologies.
• Provide support for mobile devices (iPhone/iPad) and wireless troubleshooting.

Skills

Executive VIP support

Deskside support

Client communications

Incident resolution

Education

Associate degree

Tools

Microsoft Intune

Active Directory

VPN technologies

Microsoft 365

Windows 11

Job description

SAIC, in Washington, DC, seeks an Executive Desktop Support Technician to deliver high-level IT services to FDIC's executive leadership, addressing onsite and remote issues and ensuring performance and reliability.

Responsibilities include rapid incident resolution, client communication, and asset management while supporting Microsoft Intune, Active Directory, VPN, and mobile devices. On-site position with day shifts.