Executive Desktop Support Engineer

Veriipro; Richmond (VA); On-site; USD 95,000 - 125,000; Full time

Job summary

Veriipro is seeking an experienced executive IT support specialist in Richmond, VA to deliver high-touch desk-side and remote assistance for senior leadership and executive assistants.

You will configure, deploy, and troubleshoot executive devices, manage identity and access, and support enterprise collaboration platforms. The role requires discretion, independent work, and availability for meetings and events.

Qualifications

• Extensive VIP/executive desk-side support experience.
• Proven ability to deliver white-glove IT services to C-suite executives.
• Strong Windows 10/11 and Microsoft 365 proficiency.
• Experience with Intune/Mobile Device Management and Azure AD.

Responsibilities

• Provide white-glove IT support to executives, senior leaders, and assistants.
• Serve as primary escalation point for executive tech issues and incidents.
• Deliver onsite and remote support for hardware, software, mobility, and conferencing.
• Configure and maintain executive devices; manage imaging and asset lifecycle.
• Troubleshoot AD, Entra ID, VPN, MFA, and access-related problems.
• Support Teams Rooms, Zoom Rooms, Webex, and other enterprise platforms.
• Assist with executive meetings and high-profile events; manage AV readiness.
• Manage devices via MDM (Intune) and oversee spare inventory.

Skills

VIP/Executive support

Deskside IT support

Windows 10/11

Microsoft 365

Intune MDM

Azure Active Directory

Active Directory

Networking basics

Conference room tech

ITSM (ServiceNow)

Communication

Discretion/confidentiality

Tools

ServiceNow

Job description

Roles & Responsibilities

• Provide white-glove, high-touch IT support to C-suite executives, senior leadership, and executive assistants.
• Serve as the primary point of contact and escalation resource for executive technology issues.
• Deliver onsite and remote technical support for hardware, software, mobility, networking, and collaboration-related issues.
• Configure, deploy, maintain, and troubleshoot executive laptops, desktops, mobile devices, tablets, and peripherals.
• Provide advanced support for Windows 10/11 and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot Active Directory, Entra ID (Azure AD), VPN, MFA, authentication, and access-related issues.
• Support Microsoft Teams Rooms, Zoom Rooms, Webex, and other enterprise conferencing and collaboration platforms.
• Provide technical support for executive meetings, boardroom sessions, hybrid meetings, leadership town halls, and customer-facing presentations.
• Manage executive mobile devices, including iOS and Android smartphones and tablets, using MDM solutions such as Microsoft Intune.
• Perform hardware deployment, imaging, break-fix support, device refreshes, upgrades, and asset lifecycle management.
• Maintain executive spare device inventories and coordinate rapid replacement of faulty or damaged equipment.
• Troubleshoot network connectivity, wireless, printers, docking stations, monitors, and other peripheral-related issues.
• Support executive onboarding, offboarding, office moves, and technology refresh initiatives.
• Monitor conference room and AV equipment readiness to ensure reliable meeting experiences.
• Manage incidents, service requests, and asset records using ServiceNow or equivalent ITSM platforms.
• Maintain executive-specific support documentation, knowledge articles, and technical procedures.
• Handle sensitive business information with the highest levels of confidentiality and discretion.
• Build strong relationships with executives, leadership teams, executive assistants, and business stakeholders.
• Provide flexible support during early mornings, evenings, weekends, and business-critical executive events as required.

Required Technical Skills & Qualifications

• Extensive experience in enterprise IT deskside support and corporate end-user computing environments.
• Demonstrated experience providing VIP/Executive support and white-glove IT services to C-suite executives.
• Strong hands-on expertise with Windows 10/11 operating systems.
• Advanced working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
• Experience supporting Microsoft Teams Rooms, Zoom Rooms, and Webex conferencing solutions.
• Strong understanding of Active Directory, Microsoft Entra ID (Azure AD), VPN, MFA, and identity management.
• Hands-on experience with Mobile Device Management (MDM) solutions, particularly Microsoft Intune.
• Experience troubleshooting iOS and Android mobile devices.
• Experience with ServiceNow or similar IT Service Management (ITSM) platforms.
• Strong experience in hardware deployment, imaging, break-fix support, device refreshes, and asset management.
• Excellent troubleshooting skills across networking, wireless connectivity, printers, docking stations, monitors, and peripherals.
• Experience supporting executive offices, boardrooms, hybrid meetings, and high-profile corporate events.
• Strong communication, interpersonal, customer service, and stakeholder management skills.
• Ability to work independently, manage competing priorities, and resolve critical issues under pressure.
• Demonstrated professionalism, discretion, and ability to handle confidential information.

Preferred Qualifications

• Experience supporting senior executives in large enterprise or multinational organizations.
• Experience managing executive technology environments and dedicated spare device inventories.
• Familiarity with enterprise endpoint management, device compliance, and security policies.
• Experience supporting executive events, leadership town halls, and customer-facing presentations.
• Knowledge of ITIL processes and IT service management best practices.
• Relevant Microsoft, ITIL, or endpoint management certifications.