Executive Desktop Support Engineer

Tata Consultancy Services; Richmond (VA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage

Dental & Vision

Parental Leaves

401K Plan

Certification Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services Limited in Richmond, VA, seeks an Engineer to provide high-touch IT support for C‑Suite executives, executive assistants, and leadership. You will manage laptops, mobile devices, and collaboration tools, while ensuring secure access via VPN/MFA and directory services.

Role requires on-site, remote, and travel support, with strong communication and discretion in a high-visibility environment.

Qualifications

• Extensive corporate IT deskside support experience in an enterprise environment.
• Executive and VIP support experience for C‑Suite leaders and assistants.
• Strong Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and SharePoint expertise.
• Hands-on with Teams Rooms, Zoom Rooms, and Webex meeting platforms.
• Knowledge of Active Directory, Entra ID (Azure AD), VPN, MFA, and identity management.
• Experience with MDM solutions (Intune) and mobile device troubleshooting.
• Experience using ServiceNow or similar ITSM platforms.
• Hardware deployment, imaging, asset lifecycle management, and refreshes.
• High-touch, on-demand support in executive offices and boardrooms.
• Ability to support hybrid meetings and executive events with professionalism.

Responsibilities

• Provide white-glove IT support to C‑Suite executives and executive assistants.
• Serve as primary contact and escalation point for executive technology issues.
• Resolve hardware, software, mobility, networking, and collaboration tool issues.
• Offer onsite, remote, and travel support for executive users.
• Configure and maintain executive laptops, mobile devices, and peripherals.
• Manage executive spare device inventory and rapid replacements.
• Troubleshoot Outlook, Teams, OneDrive, SharePoint, and enterprise collaboration tools.
• Record incidents and service requests in ServiceNow or equivalent ITSM tool.
• Monitor conference room AV equipment for maximum uptime and satisfaction.
• Ensure confidentiality and build strong relationships with stakeholders.

Skills

Deskside support

Executive VIP support

Windows support

Microsoft 365

Active Directory

Azure Entra ID

VPN & MFA

ServiceNow ITSM

Intune MDM

Teams Rooms

Tools

Intune MDM

Azure AD

VPN technologies

Teams Rooms

Job description

Job Description

Must Have Technical/Functional Skills

• Extensive Corporate IT Deskside Support experience in an enterprise environment, with demonstrated ability to
• independently resolve complex end-user technology issues.
• Demonstrated Executive/VIP Support experience providing white-glove support to C-Suite leaders and Executive
• Assistants.
• Strong expertise supporting Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
• Hands-on experience supporting Microsoft Teams Rooms, Zoom Rooms, and Webex meeting platforms.
• Strong knowledge of Active Directory, Entra ID (Azure AD), VPN, MFA, and identity management.
• Experience with Mobile Device Management (MDM) solutions, including Intune and mobile device troubleshooting
• (iOS/Android).
• Experience using ServiceNow or similar ITSM platforms for incident, request, and asset management.
• Skilled in hardware deployment, imaging, device refreshes, break-fix support, and asset lifecycle management.
• Ability to provide high-touch, on-demand support in executive offices, boardrooms, and high-profile meeting
• environments.
• Experience supporting hybrid meetings, executive events, leadership town halls, and customer-facing presentations.
• Strong troubleshooting skills across networking, wireless connectivity, printers, docking stations, peripherals, and
• collaboration technologies.
• Experience maintaining executive spare device inventory and coordinating rapid device replacements.
• Ability to work flexible hours, including early mornings, evenings, and occasional weekends to support executive
• meetings and events.
• Excellent verbal and written communication skills with strong executive presence and professionalism.
• Demonstrated ability to manage sensitive information with a high degree of confidentiality and discretion.
• Strong customer service orientation, stakeholder management skills, and ability to perform under pressure in high visibility environment.

Roles & Responsibilities

• Provide white-glove IT support to C-Suite executives, senior leadership, and executive assistants.
• Act as the primary point of contact and escalation for executive technology issues.
• Deliver resolution of hardware, software, mobility, networking, and collaboration tool issues.
• Provide dedicated onsite, remote, and travel support for executive users.
• Configure, deploy, and maintain executive laptops, mobile devices, tablets, and peripherals.
• Manage executive spare device inventory and facilitate immediate replacement of failed equipment.
• Support Windows 10/11, Microsoft 365 applications, VPN, MFA, wireless connectivity, printers, docking stations, and
• peripherals.
• Troubleshoot and resolve issues related to Outlook, Teams, OneDrive, SharePoint, and enterprise collaboration
• tools.
• Support mobile devices including iPhones, Android devices, and tablets, ensuring seamless connectivity and
• productivity.
• Maintain executive support documentation, knowledge articles, and user-specific requirements.
• Record and manage incidents, service requests, and asset information using ServiceNow or equivalent ITSM tools.
• Manage hardware refreshes, technology upgrades, office moves, onboarding, and offboarding activities for executive
• users.
• Monitor conference room and AV equipment health to ensure maximum uptime a nd user satisfaction.
• Handle sensitive information with the highest level of confidentiality, discretion, and professionalism.
• Provide exceptional customer service and maintain strong relationships with executives, leadership teams, and
• business stakeholders.
• Participate in continuous process improvement initiatives to enhance executive support and meeting room
• experiences.
• Serve as backup support during business-critical incidents and major executive events

Salary & Benefits

Salary Range-$80,000-$90,000 a year

#LI-KR3

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Location

Richmond, VA

Function

TECHNOLOGY

Role

Engineer

ID

437796

Skills

Desktop

Salary Range

$80,000 - $90,000