IT Support - Executive

Cognizant; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Cognizant in Raleigh, NC seeks an Executive IT Support Engineer to deliver VIP end-user support in a fast-paced enterprise setting. You will handle Windows 11, M365, macOS, and Teams Rooms with a strong focus on professionalism and quick issue resolution.

You will support senior executives, coordinate escalations, and document incidents while partnering with infrastructure and security teams to ensure a seamless meeting and collaboration experience.

Qualifications

• Experience supporting Windows 11, Microsoft 365, macOS, and Teams Rooms.
• Proven ability to provide executive/VIP IT support.
• Strong communication and problem-solving skills.
• Ability to manage high-pressure situations and priorities.

Responsibilities

• Provide hands-on technical support for Windows 11, M365, and macOS environments.
• Deliver dedicated Executive/VIP support with high responsiveness and professionalism.
• Administer and support Microsoft Teams Rooms and troubleshoot room tech.
• Diagnose and resolve hardware, software, OS, connectivity, and collaboration-tool issues.
• Support Microsoft 365 apps including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.
• Troubleshoot Windows and macOS desktop/laptop issues and coordinate escalations.
• Support executive meetings and other business-critical collaboration activities.
• Communicate technical issues and resolutions clearly to technical and non-technical users.
• Manage multiple requests and priorities effectively in high-pressure situations.
• Maintain professional, customer-focused approach with senior executives and stakeholders.
• Document incidents, troubleshooting activities, and resolutions per processes.
• Collaborate with infra, networking, security, and other IT teams when escalation is required.

Skills

Win11/O365/MacOS Support

MS Teams Rooms administration

Executive/VIP Support

Professional communication

Managing high-pressure situations

Job description

Job Summary

We are seeking an experienced

Raleigh NC

Job Summary

We are seeking an experienced Executive IT Support Engineer to provide high-quality end-user and VIP technical support in a fast-paced enterprise environment. The ideal candidate will have strong hands-on experience supporting Windows 11, Microsoft 365 (O365), macOS, and Microsoft Teams Rooms, along with excellent communication and troubleshooting skills.

This role requires an individual who can independently manage technical issues for executives and end users, maintain professionalism during high-pressure situations, and provide a seamless support experience.

Key Responsibilities

• Provide hands-on technical support for Windows 11, Microsoft 365/O365, and macOS environments.
• Deliver dedicated Executive/VIP support, ensuring a high level of responsiveness, professionalism, and customer service.
• Administer and support Microsoft Teams Rooms, including troubleshooting meeting-room technology and user issues.
• Diagnose and resolve hardware, software, operating system, connectivity, and collaboration-tool issues.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.
• Troubleshoot Windows and macOS desktop/laptop issues and coordinate escalations when necessary.
• Provide support for executive meetings and other business-critical collaboration activities.
• Communicate technical issues and resolutions clearly to both technical and non-technical users.
• Manage multiple requests and priorities effectively in high-pressure and time-sensitive situations.
• Maintain a professional, customer-focused approach when working with senior executives and business stakeholders.
• Document incidents, troubleshooting activities, and resolutions following established support processes.
• Collaborate with infrastructure, networking, security, and other IT support teams when escalation is required.

Mandatory Skills

• (Top 5 Keywords or skills)
• Skill Proficiency
• Years of Experience
• Basic Knowledge
• Medium
• Expert
• Win11/O365/MacOS Support
• 4-5
• X
• MS Teams Rooms administration
• 2-5
• X
• Executive/VIP Support
• 4-5
• X
• Professional communication
• 4-5
• X
• Managing high-pressure situations
• 2-5
• X