Executive Deskside Support Engineer

Tata Consultancy Services; Richmond (VA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Annual incentive

Medical coverage

Parental leave

401K plan

Certification & training reimbursement

Commuter benefits

Job summary

Tata Consultancy Services in Richmond, Virginia, is seeking an experienced Corporate IT Deskside and VIP support specialist to deliver white-glove IT service to C-Suite executives and their assistants.

The role includes managing Windows 10/11, Microsoft 365 apps, Outlook, Teams, and collaboration tools, plus AD/Entra ID, VPN/MFA, MDM (Intune), and ITSM with ServiceNow; you will support hybrid meetings, boardrooms, and high-profile events.

Qualifications

• 5+ years of Corporate IT Deskside Support in an enterprise environment.
• 3+ years of Executive/VIP Support delivering white-glove service.
• Strong Windows 10/11 and Microsoft 365 expertise.
• Hands-on experience with Teams Rooms, Zoom Rooms, Webex.
• Knowledge of Active Directory, Entra ID (Azure AD), VPN, MFA.
• MDM experience with Intune and mobile device troubleshooting.
• ITSM experience with ServiceNow for incidents and assets.
• Hardware deployment, imaging, and asset lifecycle management.
• High-touch support in executive offices and boardrooms.
• Support for hybrid meetings and executive events.

Responsibilities

• Provide white-glove IT support to C-Suite executives and assistants.
• Act as primary contact and escalation point for executive tech issues.
• Resolve hardware, software, mobility, networking, and collaboration problems.
• Deliver onsite, remote, and travel support for executive users.
• Configure and maintain executive laptops, mobile devices, and peripherals.
• Manage executive spare inventory and rapid replacements.
• Support Windows 10/11, M365 apps, VPN, MFA, Wi-Fi, printers, docks.
• Troubleshoot Outlook, Teams, OneDrive, SharePoint, and collaboration tools.
• Maintain executive support docs, knowledge articles, requirements.
• Record incidents and asset info using ServiceNow or similar ITSM tools.
• Oversee hardware refreshes, office moves, onboarding/offboarding.
• Monitor conference rooms and AV equipment for uptime.

Skills

Executive VIP support

Windows 10/11 support

Microsoft 365

Outlook/Teams/OneDrive

ITSM ServiceNow

Active Directory

Azure AD Entra ID

MDM Intune

Networking troubleshooting

Executive meetings support

Conference room AV

Tools

ServiceNow

Intune

Azure AD

Teams Rooms

Zoom Rooms

Webex

Job description

• 5+ years of Corporate IT Deskside Support experience in an enterprise environment.
• 3+ years of Executive/VIP Support providing white-glove support to C-Suite leaders and Executive Assistants.
• Strong expertise supporting Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
• Hands-on experience supporting Microsoft Teams Rooms, Zoom Rooms, and Webex meeting platforms.
• Strong knowledge of Active Directory, Entra ID (Azure AD), VPN, MFA, and identity management.
• Experience with Mobile Device Management (MDM) solutions, including Intune and mobile device troubleshooting (iOS/Android).
• Experience using ServiceNow or similar ITSM platforms for incident, request, and asset management.
• Skilled in hardware deployment, imaging, device refreshes, break-fix support, and asset lifecycle management.
• Ability to provide high-touch, on-demand support in executive offices, boardrooms, and high-profile meeting environments.
• Experience supporting hybrid meetings, executive events, leadership town halls, and customer-facing presentations.
• Strong troubleshooting skills across networking, wireless connectivity, printers, docking stations, peripherals, and collaboration technologies.
• Experience maintaining executive spare device inventory and coordinating rapid device replacements.
• Ability to work flexible hours, including early mornings, evenings, and occasional weekends to support executive meetings and events.
• Excellent verbal and written communication skills with strong executive presence and professionalism.
• Demonstrated ability to manage sensitive information with a high degree of confidentiality and discretion.
• Strong customer service orientation, stakeholder management skills, and ability to perform under pressure in high visibility environment.
• Provide white-glove IT support to C-Suite executives, senior leadership, and executive assistants.
• Act as the primary point of contact and escalation for executive technology issues.
• Deliver resolution of hardware, software, mobility, networking, and collaboration tool issues.
• Provide dedicated onsite, remote, and travel support for executive users.
• Configure, deploy, and maintain executive laptops, mobile devices, tablets, and peripherals.
• Manage executive spare device inventory and facilitate immediate replacement of failed equipment.
• Support Windows 10/11, Microsoft 365 applications, VPN, MFA, wireless connectivity, printers, docking stations, and peripherals.
• Troubleshoot and resolve issues related to Outlook, Teams, OneDrive, SharePoint, and enterprise collaboration tools.
• Support mobile devices including iPhones, Android devices, and tablets, ensuring seamless connectivity and productivity.
• Maintain executive support documentation, knowledge articles, and user-specific requirements.
• Record and manage incidents, service requests, and asset information using ServiceNow or equivalent ITSM tools.
• Manage hardware refreshes, technology upgrades, office moves, onboarding, and offboarding activities for executive users.
• Monitor conference room and AV equipment health to ensure maximum uptime and user satisfaction.
• Handle sensitive information with the highest level of confidentiality, discretion, and professionalism.
• Provide exceptional customer service and maintain strong r elationships with executives, leadership teams, and business stakeholders.
• Participate in continuous process improvement initiatives to enhance executive support and meeting room experiences.
• Serve as backup support during business-critical incidents and major executive events.

Job Description

Must Have Technical/Functional Skills

• 5+ years of Corporate IT Deskside Support experience in an enterprise environment.
• 3+ years of Executive/VIP Support providing white-glove support to C-Suite leaders and Executive Assistants.
• Strong expertise supporting Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
• Hands-on experience supporting Microsoft Teams Rooms, Zoom Rooms, and Webex meeting platforms.
• Strong knowledge of Active Directory, Entra ID (Azure AD), VPN, MFA, and identity management.
• Experience with Mobile Device Management (MDM) solutions, including Intune and mobile device troubleshooting (iOS/Android).
• Experience using ServiceNow or similar ITSM platforms for incident, request, and asset management.
• Skilled in hardware deployment, imaging, device refreshes, break-fix support, and asset lifecycle management.
• Ability to provide high-touch, on-demand support in executive offices, boardrooms, and high-profile meeting environments.
• Experience supporting hybrid meetings, executive events, leadership town halls, and customer-facing presentations.
• Strong troubleshooting skills across networking, wireless connectivity, printers, docking stations, peripherals, and collaboration technologies.
• Experience maintaining executive spare device inventory and coordinating rapid device replacements.
• Ability to work flexible hours, including early mornings, evenings, and occasional weekends to support executive meetings and events.
• Excellent verbal and written communication skills with strong executive presence and professionalism.
• Demonstrated ability to manage sensitive information with a high degree of confidentiality and discretion.
• Strong customer service orientation, stakeholder management skills, and ability to perform under pressure in high visibility environment.

Roles & Responsibilities

• Provide white-glove IT support to C-Suite executives, senior leadership, and executive assistants.
• Act as the primary point of contact and escalation for executive technology issues.
• Deliver resolution of hardware, software, mobility, networking, and collaboration tool issues.
• Provide dedicated onsite, remote, and travel support for executive users.
• Configure, deploy, and maintain executive laptops, mobile devices, tablets, and peripherals.
• Manage executive spare device inventory and facilitate immediate replacement of failed equipment.
• Support Windows 10/11, Microsoft 365 applications, VPN, MFA, wireless connectivity, printers, docking stations, and peripherals.
• Troubleshoot and resolve issues related to Outlook, Teams, OneDrive, SharePoint, and enterprise collaboration tools.
• Support mobile devices including iPhones, Android devices, and tablets, ensuring seamless connectivity and productivity.
• Maintain executive support documentation, knowledge articles, and user-specific requirements.
• Record and manage incidents, service requests, and asset information using ServiceNow or equivalent ITSM tools.
• Manage hardware refreshes, technology upgrades, office moves, onboarding, and offboarding activities for executive users.
• Monitor conference room and AV equipment health to ensure maximum uptime and user satisfaction.
• Handle sensitive information with the highest level of confidentiality, discretion, and professionalism.
• Provide exceptional customer service and maintain strong r elationships with executives, leadership teams, and business stakeholders.
• Participate in continuous process improvement initiatives to enhance executive support and meeting room experiences.
• Serve as backup support during business-critical incidents and major executive events.

Salary Range-$80,000-$90,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.