Executive CX Program Lead – Embedded Client Impact

OGC Global; New Jersey; On-site; USD 120,000 - 150,000; Full time

Job summary

OGC Global is seeking a seasoned CX Senior Manager to lead a high-impact customer experience program for a Fortune 500 client in New Jersey. The successful candidate will blend consulting leadership, program management, and client relationship ownership while shaping and executing the CX strategy. With a profound understanding of CX methodologies and strong analytical skills, you will work closely with client leadership and manage a team to drive customer insights into measurable business impact. Opportunity for hands-on involvement and team mentorship.

Qualifications

• 8–12+ years of experience in Customer Experience, Management Consulting, or Customer Insights roles.
• Proven experience leading CX programs for large, complex organizations.
• Deep understanding of CX methodologies and customer research.

Responsibilities

• Own and lead the end‑to‑end CX program for a major client.
• Serve as the senior embedded CX advisor to client leadership teams.
• Oversee customer research and journey analytics.

Skills

Customer Experience leadership

Management Consulting

Analytical skills

Team management

Client relationship management

Tools

Excel

BI tools

SQL

Python

Job description

OGC Global is seeking a seasoned CX Senior Manager to lead a high-impact customer experience program for a Fortune 500 client in New Jersey. The successful candidate will blend consulting leadership, program management, and client relationship ownership while shaping and executing the CX strategy. With a profound understanding of CX methodologies and strong analytical skills, you will work closely with client leadership and manage a team to drive customer insights into measurable business impact. Opportunity for hands-on involvement and team mentorship.