Enterprise Agile CX Program Lead

Cognizant; Plano (TX); Hybride; USD 81 000 - 137 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision/Life Insurance

Paid Holidays plus Paid Time Off

401(k) Plan and Company Contributions

Long-Term and Short-Term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Résumé du poste

Cognizant is seeking an Agile CX Program Manager to lead enterprise-scale customer experience transformations across Lending, Cards, and Payments. You will drive Agile delivery, align cross-functional teams, and deliver measurable improvements in customer satisfaction and business outcomes.

Based in Plano, TX, this hybrid role requires 3 days onsite and 2 days remote weekly. You will manage roadmaps, coordinate dependencies, facilitate ceremonies, and report progress to executives while ensuring

Qualifications

• Experience leading large-scale Agile programs within complex enterprise environments.
• Deep understanding of Agile methodologies, including Scrum, Kanban, and Scaled Agile frameworks.
• Experience driving Customer Experience (CX) transformation initiatives and delivering measurable business outcomes.
• Proven success managing cross-functional teams across business, product, technology, and operations organizations.
• Strong stakeholder management, communication, facilitation, and presentation skills.

Responsabilités

• Lead enterprise-scale Agile CX programs by orchestrating multi-team planning and execution across strategic customer journeys.
• Drive adoption and consistent application of Agile frameworks, including Scrum, Kanban, and Scaled Agile practices.
• Manage end-to-end program roadmaps by aligning epics, features, and user stories to strategic business objectives and customer experience outcomes.
• Coordinate dependencies across product, technology, operations, and business teams to support successful delivery.
• Facilitate Agile ceremonies including sprint planning, backlog refinement, reviews, retrospectives, and other team events.
• Remove impediments and support teams in delivering incremental business value.
• Partner with Product Owners and business stakeholders to translate customer experience strategies into actionable program goals.
• Define and monitor key performance metrics related to customer experience, quality, delivery efficiency, and operational effectiveness.
• Support Commercial Lending, Cards, and Payments initiatives while incorporating risk, compliance, and customer-centric requirements into planning and execution.
• Identify, manage, and mitigate risks, issues, and dependencies that could impact delivery objectives.
• Deliver executive-level communications that clearly articulate progress, business value, milestones, and key decisions.
• Promote a culture of collaboration, innovation, transparency, and continuous improvement.
• Partner with technology and operations teams to improve delivery efficiency through automation, standardization, and streamlined governance practices.

Connaissances

Agile program management

Stakeholder engagement

Customer journey transformation

Cross-functional leadership

Data-driven decision making

Formation

Bachelor's degree or equivalent

Description du poste

Cognizant is seeking an Agile CX Program Manager to lead enterprise-scale customer experience transformations across Lending, Cards, and Payments. You will drive Agile delivery, align cross-functional teams, and deliver measurable improvements in customer satisfaction and business outcomes.

Based in Plano, TX, this hybrid role requires 3 days onsite and 2 days remote weekly. You will manage roadmaps, coordinate dependencies, facilitate ceremonies, and report progress to executives while ensuring