Executive Conference & Events Services Manager

Four Seasons; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Benefits package

Complimentary Accommodation

Dry Cleaning for Uniforms

Employee Meals

Job summary

Four Seasons Houston is seeking a Conference Services Manager to coordinate all requirements for conference groups booked by the Sales Department. You will enforce the terms of sales letters and guide planners through the planning process to ensure client satisfaction and successful event execution.

You will negotiate with clients, maximize revenue, and supervise banquet events while communicating across departments.

Qualifications

• Two to three years' experience directly related to hotel conference services.
• Excellent reading, writing & oral proficiency in English.
• Good organizational skill, attention to detail, ability to multitask, ability to negotiate, organize, delegate & work under pressure.
• Ability to work long and irregular hours, weekends and evenings.
• Basic knowledge of audio-visual equipment, internet, telecommunication technology is helpful.
• High level of creativity with food and beverage menu proposals.

Responsibilities

• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
• Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings.
• Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and planning committee.
• Make timely and impromptu decisions, which balance client's needs with the financial, safety and staffing goals of the hotel.
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Catering and Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
• Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.

Skills

Event planning

Client communication

Negotiation

Time management

Detail oriented

Multitasking

Tools

Audio-visual knowledge

Job description

Four Seasons Houston is seeking a Conference Services Manager to coordinate all requirements for conference groups booked by the Sales Department. You will enforce the terms of sales letters and guide planners through the planning process to ensure client satisfaction and successful event execution.

You will negotiate with clients, maximize revenue, and supervise banquet events while communicating across departments.