Executive Client Success Lead

Colorado Psychiatric; Savage (MN); Hybrid; USD 65,000 - 95,000; Full time

Job summary

StrategicSource (SSI) in Savage, Minnesota, seeks a hands-on Program Manager / Client Services Manager to own the end-to-end client journey for a portfolio of accounts—from onboarding to renewal. You will guide onboarding, audits, and day-to-day interactions while confidently communicating with senior stakeholders to drive satisfaction and retention.

The role requires travel and may be remote, hybrid, or in-office.

Qualifications

• BS/BS Degree in Business or related degree.
• Executive presence & C-suite communication: confidently present, discuss, and negotiate program value with executives.
• 3+ years in client services or related client-facing role.
• Strong negotiation skills and ability to advocate for both client and company.
• Familiarity with the Client Journey and service delivery models.
• Proficiency with ERP, Microsoft Office, and portal/collaboration tools.
• Strong organizational skills; manage multiple accounts and deadlines.
• Willingness to travel to client sites.

Responsibilities

• Own the direct execution of the Client Journey for assigned accounts from onboarding through renewal.
• Initiate projects, present recommendations, run client meetings, and manage day-to-day relationships.
• Lead onboarding of new clients and professional offboarding of departing clients.
• Coordinate project submissions and ensure accuracy and client-driven delivery.
• Review recommendations with Sourcing and present to clients for timely decisions.
• Coordinate implementation and hand-off of each category.
• Initiate client audits with required steps and follow-up.
• Develop approved monthly client meeting agenda and present via Client Portal.
• Deliver standard SSI reporting: Monthly Client Updates and Pending/Rejected categories.
• Build and manage relationships across accounts; surface risk early.
• Request client referrals monthly to support sales objectives.
• Align every stage of the Client Journey with evolving playbooks and coaching updates.

Skills

Executive presence & C-suite comms

Negotiation

Project coordination

Client relationship management

Education

BS/BS Degree in Business or related degree

Tools

ERP

Microsoft Office

Portal/collaboration tools

Job description

StrategicSource (SSI) in Savage, Minnesota, seeks a hands-on Program Manager / Client Services Manager to own the end-to-end client journey for a portfolio of accounts—from onboarding to renewal. You will guide onboarding, audits, and day-to-day interactions while confidently communicating with senior stakeholders to drive satisfaction and retention.

The role requires travel and may be remote, hybrid, or in-office.