Coordinator - Marketing

Bally's Corporation; Chicago (IL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Daily employee parking $7

Job summary

Bally's Corporation is seeking a Promotions Associate in Chicago, IL to support the planning, execution, and reporting of casino promotions and events. You will collaborate with Marketing to ensure guest-centric messaging and flawless promotion operations.

Responsibilities include coordinating drawings, maintaining kiosk promotions, and providing guest support. The role requires flexibility to work weekends and holidays and to obtain/maintain an Illinois gaming license.

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Minimum of six months of related experience and training.
• Proficient in Microsoft Office and able to learn other software systems.
• Must be able to work weekends, weeknights, and holidays.

Responsibilities

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere.
• Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations.
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program.
• Coordinate the planning, setup, execution, and reporting of casino promotions, drawings, tournaments, giveaways and special events.
• Build, test and maintain promotions within Trilogy and Bally Rewards kiosk systems, ensuring accuracy before launch.
• Coordinate promotional drawings, including activation, winner selection, verification, prize fulfillment, documentation, and reporting.
• Create and maintain promotion rules, operational instructions, calendars, checklists, winner records, and departmental documentation.
• Develop and proofread guest-facing promotional messaging, signage, internal communications, and employee talking points.
• Provide guest support and troubleshoot promotional offers, kiosks, prizes, and operational issues, escalating when appropriate.
• Own assigned promotions from planning through completion, proactively managing deadlines, identifying potential issues, and keeping Marketing leadership informed.
• Execute drawings and events as needed on the casino floor.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Responsibilities

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere


• Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations


• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals


• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program


• Coordinate the planning, setup, execution, and reporting of casino promotions, drawings, tournaments, giveaways and special events


• Build, test and maintain promotions within Trilogy and Bally Rewards kiosk systems, ensuring accuracy before launch


• Coordinate promotional drawings, including activation, winner selection, verification, prize fulfillment, documentation, and reporting


• Create and maintain promotion rules, operational instructions, calendars, checklists, winner records, and departmental documentation


• Develop and proofread guest-facing promotional messaging, signage, internal communications, and employee talking points


• Provide guest support and troubleshoot promotional offers, kiosks, prizes, and operational issues, escalating when appropriate


• Own assigned promotions from planning through completion, proactively managing deadlines, identifying potential issues, and keeping Marketing leadership informed


• Execute drawings and events as needed on the casino floor


• Perform other duties as assigned

Compensation

• Target Rate: $25.00/Hour

Additional Benefits

• $7 Daily Employee Parking

Physical Demands & Work Environment

• Regularly required to see, talk, hear, walk, and stand


• Frequently required to use hands to handle, feel, and reach


• Occasionally required to sit or stoop


• Must occasionally lift and or move up to 30 pounds


• The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.


• Requires visual acuity to perform close-up work, maintain peripheral awareness, and distinguish colors, shapes, and details when reviewing marketing materials, promotional items, documents, and digital content

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience

• Everi/Trilogy experience highly desired (required)


• Must be 21 years of age or older. (required)


• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board. (required)


• Must have a high school diploma or equivalent. (required)


• A minimum of six months of related experience and training. (required)


• Must have excellent interpersonal and communication skills. (required)


• Must be proficient in the entire Microsoft Suite and must be able to learn other software systems easily. (required)


• Must be able to work weekends, weeknights, and holidays. (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.