Executive Butler | Luxury Guest Experience Leader

Montage Big Sky; Big Sky (MT); On-site; USD 90,000 - 140,000; Full time

Job summary

Montage Big Sky is seeking an Executive Butler to lead the Butler program, delivering Forbes Five-Star service and mentoring a team of butlers to craft personalized guest experiences.

The role oversees operations, sets service standards, and partners with resort leadership to ensure excellence, accountability, and memorable guest moments that align with Montage's craftsmanship and authenticity.

Qualifications

• Minimum 5 years of luxury hospitality experience.
• Minimum 2 years in a supervisory or leadership role.
• Experience in Forbes Four-Star, Forbes Five-Star, or equivalent luxury hospitality environments.
• Demonstrated success leading service-focused teams.
• Exceptional communication, organizational, and leadership skills.
• Strong conflict resolution and guest recovery abilities.

Responsibilities

• Lead, mentor, and develop the Butler team to ensure consistent delivery of Forbes Five-Star standards.
• Serve as primary contact for ultra-high-profile guests, VIP clientele, residence owners, and special groups.
• Oversee all Butler-managed guest experiences and ensure flawless execution.
• Proactively identify opportunities to enhance service delivery and exceed guest expectations.
• Partner with resort leadership to create personalized experiences for key guests and resort stakeholders.
• Respond to service concerns and oversee high-level service recovery efforts.
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs.

Skills

Luxury hospitality

Leadership

Guest relations

Communication

Problem solving

Staff development

Job description

Montage Big Sky is seeking an Executive Butler to lead the Butler program, delivering Forbes Five-Star service and mentoring a team of butlers to craft personalized guest experiences.

The role oversees operations, sets service standards, and partners with resort leadership to ensure excellence, accountability, and memorable guest moments that align with Montage's craftsmanship and authenticity.