Executive Butler

Montage International; Big Sky (MT); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

Montage International’s Montage Big Sky seeks an Executive Butler to lead the Butler program, mentoring a team to deliver Forbes Five-Star service for our distinguished guests. You will set standards, develop procedures, and partner with resort leadership to craft personalized experiences that reflect our luxury hospitality ethos.

In this role, you will supervise schedules, manage guest preferences, and drive continuous service improvements while maintaining exceptional guest satisfaction and

Qualifications

• Minimum 5 years of luxury hospitality experience.
• Minimum 2 years in a supervisory or leadership role.
• Experience in Forbes Four-Star, Forbes Five-Star, or equivalent luxury hospitality environments.
• Demonstrated success leading service-focused teams.
• Exceptional communication, organizational, and leadership skills.
• Strong conflict resolution and guest recovery abilities.

Responsabilités

• Lead, mentor, and develop the Butler team to ensure Forbes Five-Star standards.
• Conduct onboarding, training, coaching, and performance evaluations.
• Establish service expectations and ensure luxury standards are met.
• Create and maintain Butler SOPs and service guidelines.
• Lead daily briefings and VIP arrival reviews.
• Foster a culture of excellence, accountability, and continuous improvement.
• Oversee all Butler-managed guest experiences and ensure flawless execution.
• Respond to service concerns and oversee high-level service recovery.

Connaissances

Butler Leadership

Team Development

Guest Experience

Service Excellence

Operational Planning

Description du poste

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Position Summary

Executive Butler at Montage Big Sky. The Executive Butler serves as the leader and standard bearer of the Butler program at Montage Big Sky. Responsible for overseeing all Butler operations, this role ensures the consistent delivery of Forbes Five-Star service while actively mentoring, coaching, and developing a team of Butlers. As both a leader and operational expert, the Executive Butler directly serves the resort's most distinguished guests while creating the systems, culture, and service standards that define the Butler experience. This individual is responsible for fostering a culture of excellence, accountability, and personalized hospitality that reflects the Montage commitment to craftsmanship, authenticity, and exceptional guest experiences. "At Montage, luxury is personal. Every interaction is an opportunity to create a lasting memory."

Essential Functions

• Butler Leadership & Team Development
  • Lead, mentor, and develop the Butler team to ensure consistent delivery of Forbes Five-Star standards.
  • Conduct onboarding, training, coaching, and performance evaluations.
  • Establish service expectations and ensure adherence to luxury hospitality standards.
  • Create and maintain Butler standard operating procedures and service guidelines.
  • Lead daily Butler briefings and VIP arrival reviews.
  • Foster a culture of excellence, accountability, and continuous improvement.
• Guest Experience Leadership
  • Serve as primary contact for ultra-high-profile guests, VIP clientele, residence owners, and special groups.
  • Oversee all Butler-managed guest experiences and ensure flawless execution.
  • Proactively identify opportunities to enhance service delivery and exceed guest expectations.
  • Partner with resort leadership to create personalized experiences for key guests and resort stakeholders.
  • Respond to service concerns and oversee high-level service recovery efforts.
  • Perform additional duties as assigned that may be outside the scope of duties, based on business needs.
• Operational Excellence
  • Manage Butler schedules, coverage plans, and daily assignments.
  • Monitor departmental productivity, staffing levels, and service standards.
  • Maintain accurate guest preference databases and service records.
  • Collaborate with Front Office, Concierge, Housekeeping, Residences, Culinary, Spa, and Recreation leadership.
  • Participate in operational planning and strategic guest experience initiatives.
• Forbes Five-Star Standards & Quality Assurance
  • Ensure all Butler services meet and exceed Forbes Five-Star standards.
  • Conduct regular quality audits and service observations.
  • Lead role-playing, service training, and luxury hospitality development sessions.
  • Champion continuous improvement initiatives based on guest feedback and operational insights.
• Financial & Administrative Responsibilities
  • Assist with labor management, departmental budgeting, and resource planning.
  • Identify efficiencies while preserving exceptional guest service.
  • Prepare operational reports and service metrics as requested.

Qualifications Required

• Minimum 5 years of luxury hospitality experience.
• Minimum 2 years in a supervisory or leadership role.
• Experience in Forbes Four-Star, Forbes Five-Star, or equivalent luxury hospitality environments.
• Demonstrated success leading service-focused teams.
• Exceptional communication, organizational, and leadership skills.
• Strong conflict resolution and guest recovery abilities.

Preferred Qualifications

• Previous Butler or Executive Butler experience.
• Luxury resort or private residence experience.
• Butler certification and advanced luxury service training.
• Multilingual capabilities.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences.

How we get there is by empowering our associates to think creatively.

Grow their talents.

Encourage them to have fun.

And allow them to follow their passion in creating moments guests will long remember.

At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement.

We encourage all of our associates to continuously learn and grow.

Working at Montage and Pendry is more than a job; it’s a way of life.