Executive Butler - Five-Star Luxury Guest Experience Leader

Montage International; Montana; Hybrid; USD 75,000 - 120,000; Full time

Job summary

Montage Big Sky seeks an Executive Butler to lead the Butler program and uphold Forbes Five-Star standards. You will mentor a team of Butlers, manage guest experiences, and maintain high service quality across all interactions with ultra-high-profile guests and residents.

You will supervise onboarding, training, and performance evaluations, ensuring personalized hospitality that reflects Montage’s craftsmanship.

Qualifications

• Minimum 5 years of luxury hospitality experience.
• Minimum 2 years in a supervisory or leadership role.
• Experience in Forbes Four-Star, Forbes Five-Star, or equivalent luxury environments.
• Demonstrated success leading service-focused teams.
• Excellent communication, organizational, and leadership skills.
• Strong conflict resolution and guest recovery abilities.

Responsibilities

• Lead and develop the Butler team to uphold Forbes Five-Star standards.
• Oversee all Butler operations and guest experiences.
• Onboard, train, coach, and evaluate staff performance.
• Maintain Butler SOPs and service guidelines across shifts.
• Coordinate with resort leadership to tailor personalized guest experiences.
• Manage schedules, coverage, and guest preference data.

Skills

Luxury hospitality experience

Leadership

Communication

Guest relations

Job description

Montage Big Sky seeks an Executive Butler to lead the Butler program and uphold Forbes Five-Star standards. You will mentor a team of Butlers, manage guest experiences, and maintain high service quality across all interactions with ultra-high-profile guests and residents.

You will supervise onboarding, training, and performance evaluations, ensuring personalized hospitality that reflects Montage’s craftsmanship.