Butler

Montage International; Big Sky (MT); On-site; USD 55,000 - 85,000; Full time

Job summary

Montage International is seeking a Butler at Montage Big Sky to act as a trusted ambassador delivering highly personalized service to VIP guests. The role emphasizes discretion, anticipating guest needs, and coordinating experiences with resort departments to create seamless stays.

You will work within a luxury hospitality environment, coordinating dining, transportation, and special celebrations while maintaining Forbes Five-Star standards and guest profiles to ensure memorable experiences.

Qualifications

• Minimum 2 years of luxury hospitality experience.
• Experience in Forbes Four-Star/Five-Star or Michelin-recognized environments preferred.

Responsibilities

• Serve as the primary liaison for assigned VIP, residential, and luxury leisure guests.
• Coordinate dining, transportation, activities, and special celebrations to create personalized itineraries.
• Deliver Forbes Five-Star service standards with discretion and professionalism.
• Document guest interactions and communicate with resort departments to ensure seamless service.

Skills

Luxury hospitality

Communication

Organization

Guest service

Multilingual

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Butler Montage Big Sky Position Summary

At Montage International, we are committed to creating unforgettable experiences rooted in gracious hospitality, heartfelt service, and genuine human connection. As a Butler at Montage Big Sky, you will serve as a trusted ambassador of the resort, providing highly personalized, intuitive, and anticipatory service to our most discerning guests. The Butler is responsible for delivering exceptional Forbes Five-Star service throughout every stage of the guest journey. This role serves as the primary point of contact for assigned guests, creating seamless and memorable experiences through attention to detail, discretion, and a deep understanding of individual guest preferences. The Butler embodies the spirit of Montage by anticipating needs before they are expressed and ensuring every guest feels welcomed, valued, and exceptionally cared for. "At Montage, luxury is personal. Every interaction is an opportunity to create a lasting memory."

Essential Functions

Personalized Guest Service

• Serve as the primary liaison for assigned VIP, residential, and luxury leisure guests.
• Establish meaningful relationships with guests and proactively understand personal preferences and expectations.
• Anticipate guest needs and arrange personalized experiences before, during, and after arrival.
• Coordinate all guest requests with resort departments to ensure flawless execution.
• Deliver personalized welcomes and escorts upon arrival when appropriate.
• Maintain a visible presence throughout guest stays to ensure satisfaction and immediate resolution of concerns.
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

Experience Planning & Coordination

• Arrange dining reservations, transportation, activities, recreation experiences, and special celebrations.
• Coordinate customized itineraries for guests and families.
• Collaborate with Culinary, Spa, Recreation, Concierge, Housekeeping, Residences, and Front Office teams to curate exceptional experiences.
• Assist with unpacking, packing, garment pressing, and other personalized guest services as appropriate.

Luxury Service Standards

• Deliver Forbes Five-Star service standards in every interaction.
• Demonstrate exceptional discretion and professionalism when working with high-profile and VIP guests.
• Ensure guest accommodations are prepared according to individual preferences and special requests.
• Identify opportunities to create memorable moments and thoughtful service recoveries.

Communication & Administration

• Maintain detailed guest profiles and preference records.
• Document guest interactions and follow-up actions accurately.
• Communicate effectively with all resort departments to ensure continuity of service.
• Participate in daily operations meetings and VIP arrival planning.

Qualifications Required

• Minimum 2 years of luxury hospitality experience.
• Experience within a Forbes Four-Star, Forbes Five-Star, Michelin-recognized, or equivalent luxury environment preferred.
• Exceptional communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work flexible schedules including evenings, weekends, and holidays.
• Valid driver's license preferred.
• Preferred Butler certification or formal luxury hospitality training.
• Experience serving high-net-worth individuals, luxury residences, or private clubs.
• Multilingual abilities.
• In the United States we are proud to be an EEO employer M/F/D/V.
• We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life. Privacy Policy