Executive Assistant to VP, Merchant Operations

American Express; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

American Express in New York seeks a Manager’s Assistant to the VP of Merchant Operations to help shape the organization’s strategic agenda and keep the VP’s office aligned with priorities. The MA will partner with leadership across Merchant Operations and GRRO, manage operating rhythm, compile reports, and create clear executive-level presentations.

This role requires analytical rigor, strong business judgment, and the ability to coordinate across markets and time zones in a fast-paced

Qualifications

• Experience in operations, analytics, MerchantForce, COE, field/client-facing roles.
• Ability to translate data into actionable insights.
• Strong collaboration and relationship-management with senior leaders.
• Excellent written and verbal communication skills.
• Ability to manage multiple stakeholders and deadlines with accuracy.

Responsibilities

• Establish and manage the operating rhythm for the VP and MO Leadership Team.
• Shape and manage the organization’s strategic agenda, translating priorities into clear initiatives, milestones and deliverables.
• Develop and maintain Merchant Operations KPIs, scorecards, dashboards, and performance-management tools.
• Own MO operational reporting, including recurring reports, analyzing results and identifying trends for insights.
• Track initiatives, risks, dependencies, and issues and drive follow-up and escalation.
• Own key business management processes including headcount tracking and reporting.
• Support development of senior leadership presentations and executive communications.
• Serve as a thought partner to the VP and cross-functional leaders.
• Collaborate to advance priorities, resolve issues and drive initiatives to completion.
• Support town halls and colleague communications to connect staff with strategy and celebrate contributions.
• Identify opportunities to simplify processes and improve operating routines.

Skills

Operations experience

Analytics

Executive reporting

Advanced Excel

Cross-functional collaboration

Tools

Data visualization tools

Job description

American Express in New York seeks a Manager’s Assistant to the VP of Merchant Operations to help shape the organization’s strategic agenda and keep the VP’s office aligned with priorities. The MA will partner with leadership across Merchant Operations and GRRO, manage operating rhythm, compile reports, and create clear executive-level presentations.

This role requires analytical rigor, strong business judgment, and the ability to coordinate across markets and time zones in a fast-paced