Executive Assistant to CX Strategy Leaders | Global Calendar

ENGINEERINGUK; New York (NY); On-site; USD 104,782,000 - 179,088,000; Full time

Benefits offered by this job

Health benefits

On-site work

Job summary

Chase is seeking an Executive Assistant to join the Customer Experience Strategy & Product team in New York, supporting at least two executives. You will manage calendars, travel, meetings, and key deliverables with discretion and professionalism.

The role requires strong MS Office skills and experience with AI productivity tools. It is based in-office in NYC, with heavy email correspondence and stakeholder engagement across lines of business.

Qualifications

• At least five years of administrative experience supporting busy leaders and teams.
• Advanced organization skills with the ability to manage shifting priorities and tight deadlines.
• Strong discretion and sound judgment in confidential situations; demonstrated comfort engaging with senior stakeholders.
• Excellent interpersonal, written, and verbal communication skills.
• Strong proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word); confidence troubleshooting day-to-day issues.
• Working knowledge of AI productivity tools (e.g., Copilot) to deliver work efficiently and at speed.
• The majority of this job is email.
• Ability to prioritize competing demands, especially calendar management.

Responsibilities

• Maintain complex, dynamic calendars across multiple time zones for at least 2 leaders; proactively resolve conflicts and propose solutions.
• Coordinate internal and external meetings (in-person and virtual) including scheduling, rooms, tech, attendee management, pre-reads, and follow-ups.
• Organize internal and external events end-to-end, including room strategy, catering, visitor logistics, and transportation.
• Arrange and coordinate complex domestic and international travel with accuracy, efficiency, and contingency planning.
• Process T&E expense claims for team members, ensuring policy compliance and timely submission/approval.
• Support staff supplies, space/logistics, and team communications.
• Draft and edit high-quality emails and communications for audiences at all levels; ensure tone aligns with senior leadership expectations.
• Maintain department documents (e.g., executive bios and key reference materials).
• Operate independently—anticipate deadlines, flag risks early, and communicate issues or delays in advance.
• Assist with editing spreadsheets and presentations; coordinate printing/binding and meeting materials for client engagements.

Skills

Administrative experience

Organizational skills

Discretion & judgment

Interpersonal communication

Microsoft Office

Copilot AI tools

Email management

Calendar prioritization

Education

College degree (preferred)

Tools

Copilot

Job description

Chase is seeking an Executive Assistant to join the Customer Experience Strategy & Product team in New York, supporting at least two executives. You will manage calendars, travel, meetings, and key deliverables with discretion and professionalism.

The role requires strong MS Office skills and experience with AI productivity tools. It is based in-office in NYC, with heavy email correspondence and stakeholder engagement across lines of business.