Executive AI Infra Success Lead for US Clients

Dataone; Vineland (NJ); On-site; USD 120,000 - 190,000; Full time

Job summary

DataOne seeks a Senior Customer Success Manager to represent the company in the United States, serving as the strategic and technical lead for major clients. You will bridge business goals with DataOne’s infrastructure, ensuring satisfaction, retention, and growth across hyperscalers, AI labs, and enterprise accounts.

You will lead onboarding, drive operational excellence, and own quarterly business reviews, with hands-on collaboration with on-site technical teams and executive stakeholders.

Qualifications

• 7+ years in Customer Success, Technical Account Management, or Project Management within Data Center, Energy, or High Tech Industrial sectors.
• Deep understanding of mission-critical infrastructure (Power, Cooling, AI Compute stacks).
• Executive presence with the ability to engage C-suite while supporting technical teams on-site.
• Excellent storytelling and presentation skills; translate complex tech into business value.

Responsibilities

• Act as trusted advisor for US-based clients, aligning DataOne’s infrastructure roadmap with their needs.
• Oversee onboarding and delivery, ensuring technical specifications meet client expectations.
• Translate technical challenges (power density, cooling, latency) into business updates for leadership.
• Lead QBRs focused on performance KPIs, sustainability metrics, and SLA adherence.
• Escalation point for incident management, coordinating between clients and technical teams.
• Capture voice of the customer to drive product improvements.
• Identify opportunities for capacity expansion or additional services within existing accounts.

Skills

Customer Success

Technical Account Management

Project Management

Executive presence

Communication

Problem Solving

English proficiency

Job description

DataOne seeks a Senior Customer Success Manager to represent the company in the United States, serving as the strategic and technical lead for major clients. You will bridge business goals with DataOne’s infrastructure, ensuring satisfaction, retention, and growth across hyperscalers, AI labs, and enterprise accounts.

You will lead onboarding, drive operational excellence, and own quarterly business reviews, with hands-on collaboration with on-site technical teams and executive stakeholders.