Senior Enterprise Customer Success: AI Infra & Data Centers

BSO; Vineland (NJ); On-site; USD 140,000 - 210,000; Full time

Job summary

DataOne seeks a Senior Customer Success Manager to be the face of DataOne in the United States, serving as the primary strategic and technical contact for major American clients across hyperscalers, AI labs and enterprises.

You will bridge client business goals with our technical operations, driving long-term satisfaction, retention and account growth, while leading quarterly business reviews and onboarding.

Qualifications

• 7+ years in Customer Success, Technical Account Management, or Project Management within Data Center, Energy, or High Tech Industrial sectors.
• Deep understanding of mission-critical infrastructure (Power, Cooling, AI Compute stacks) and the American tech ecosystem.
• Executive presence with ability to engage C-Suite while working hands-on with technical teams on-site.
• Proven track record in managing high-stakes crises with data-driven, results-oriented approaches.
• Exceptional storytelling and communication skills; able to simplify technical complexity.
• Proactive mindset in a fast-paced, international matrix environment; fluent in English; French a plus.

Responsibilities

• Strategic Partnership: act as trusted advisor for US-based clients and align DataOne's roadmap with their needs.
• Onboarding & Delivery Oversight: supervise transition from deployment to operational phase meeting specs.
• Technical Advocacy: translate power density, cooling, latency issues into business updates for leadership.
• Operational Excellence: conduct QBRs focusing on performance KPIs, sustainability metrics, and SLAs.
• Incident Management Lead: serve as executive escalation point during critical infrastructure events.
• Voice of the Customer: funnel market requirements and feedback to Engineering and Product teams.
• Account Growth: identify opportunities for capacity expansion or additional services.

Skills

Customer Success

Technical Account Management

Project Management

Strategic Partnership

Executive Presence

C-suite Communication

Problem Solving

English Fluency

Job description

DataOne seeks a Senior Customer Success Manager to be the face of DataOne in the United States, serving as the primary strategic and technical contact for major American clients across hyperscalers, AI labs and enterprises.

You will bridge client business goals with our technical operations, driving long-term satisfaction, retention and account growth, while leading quarterly business reviews and onboarding.