Exam Services Program Assistant

Ohio State University; North Carolina; On-site; USD 26,000 - 33,000; Full time

Job summary

Ohio State University seeks an Exam Services Program Assistant to coordinate accommodated exams and improve assessment accessibility on campus. The role works with students, staff, and faculty to ensure full access to university experiences.

It oversees daily operations of the Exams Services area within Student Life Disability Services, trains 35+ student employees, and supports security and integrity of testing processes across 20,000+ exams yearly.

Qualifications

• Associate's Degree or equivalent years of education or experience.
• 2 years' experience in a social services or student services environment.
• Proved interpersonal, communication, and organizational skills.
• Ability to multi-task.
• Working knowledge of Microsoft Office, Outlook, and databases.
• Experience working in a team.
• Customer service experience.
• Experience working with diverse individuals.
• Supervisory experience.
• Experience working with individuals with disabilities.
• Successful completion of background check for final candidate.

Responsibilities

• Coordinates accommodated exams and supports accessibility of assessments.
• Oversees daily/shift operations and acts as back up for Exams Services Director duties.
• Plans operations, coordinates databases, and proctors 20,000+ exams annually.
• Coordinates exam accommodations and ensures test integrity and security.
• On-boards, trains, and leads 35+ student employees and volunteers.
• Collaborates with Student Life Technology Services on improvements.
• Communicates with students, faculty, and staff to implement accommodations.
• Supports finals coordination on and off-site.

Skills

Interpersonal skills

Communication

Organizational skills

Multi-tasking

Teamwork

Customer service

Disability awareness

Education

Associate's degree or equivalent

Bachelor's degree (desired)

Tools

Microsoft Office

Outlook

Databases

Job description

Job Title

Exam Services Program Assistant

Department

Student Life | Disability Services

Job Responsibilities

The Exam Services Program Assistant works with students, staff, and faculty to coordinate accommodated exams and to improve the accessibility of academic assessments on campus with the ultimate goal of ensuring that students with disabilities have full access to their university experience. Oversees daily/shift operations of the Exam Services area within Student Life Disability Services (SLDS); serves as primary dayshift back up and delegate for Exams Services Assistant Director duties; performs operational planning, database coordination, and proctoring of 20,000+ accommodated exams annually for students with disabilities; performs the daily coordination of exam accommodations, including but not limited to: extended time, distraction-reduced environments, assistive technology, accessible formats, and staff readers/scribes; on-boards, trains, and serves as shift manager for 35+ student employees, as well as volunteers and temporary employees; serves as Exams Services lead representative on hardware, software, and data management improvement initiatives in collaboration with Student Life Technology Services; communicates with students, faculty, and staff to implement accommodated exams; aids with the coordination and implementation of finals on and off-site; supports Exam Services Assistant Director in ensuring the office's test integrity and security efforts.

Qualifications

• Associate's Degree or equivalent years of education or experience
• 2 years' experience working in a social services or student services environment
• proved interpersonal, communication, and organizational skills
• ability to multi-task
• working knowledge of Microsoft Office, Outlook, and databases
• experience working in a team
• customer service experience
• experience working with diverse individuals
• supervisory experience
• experience working with individuals with disabilities
• Successful completion of background check for final candidate

Desired

• Bachelor's Degree
• 4 or more years relevant experience
• experience working with college students in a higher education environment
• experience with accessibility software
• experience with exam administration

Additional Information

Targeted hiring range is $18.56 to $24.09/hr. The offer for this position will fall within this range based on internal equity, the unit's available budget, and the selected candidate's qualifications.

Career Roadmap Designation

https://hr.osu.edu/career-roadmap/

Function

Student Life

Sub Function

Accessibility

Career Level

Technical 3

Eligibility

Ohio State will not sponsor applicants for work visas for this position.

Office of Student Life Mission Statement

The Office of Student Life fosters students' development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Location

Baker Hall (0095)

Position Type

Regular

Scheduled Hours

40

Shift

Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.