Exam Services Program Assistant

Ohio State University; Columbus (OH); On-site; USD 26,000 - 33,000; Full time

Job summary

Ohio State University in Columbus is seeking an Exam Services Program Assistant to coordinate accommodated exams and improve accessibility of assessments within Student Life Disability Services. You will oversee shift operations for the Exam Services area, train 35+ student employees, and lead initiatives on hardware, software, and data management with the IT team.

The role involves communicating with students, faculty, and staff to implement accommodations, coordinating finals on and off-site,

Qualifications

• Associate's Degree or equivalent education/experience.
• 2 years in social or student services.
• Strong interpersonal, communication, and organizational skills.
• Ability to multi-task.
• Working knowledge of Microsoft Office, Outlook, and databases.
• Experience in team settings and customer service.
• Experience with diverse individuals.
• Supervisory experience.
• Successful background check.
• Experience with individuals with disabilities.

Responsibilities

• Coordinate accommodated exams and help ensure test integrity.
• Oversee daily/shift operations of Exam Services area.
• On-board, train, and supervise 35+ student employees and temp staff.
• Lead initiatives on hardware, software, and data management with SLDS IT.
• Communicate with students, faculty, and staff to implement accommodations.
• Coordinate and implement finals on/off-site.
• Support Exams Director with security and integrity efforts.

Skills

Interpersonal skills

Communication

Organizational skills

Multi-tasking

Customer service

Teamwork

Diversity and inclusion awareness

Supervisory experience

Education

Associate's Degree or equivalent

Bachelor's Degree (desired)

Tools

Microsoft Office

Outlook

Databases

Job description

Job Title

Exam Services Program Assistant

Department

Student Life | Disability Services

The Exam Services Program Assistant works with students, staff, and faculty to coordinate accommodated exams and to improve the accessibility of academic assessments on campus with the ultimate goal of ensuring that students with disabilities have full access to their university experience. Oversees daily/shift operations of the Exam Services area within Student Life Disability Services (SLDS); serves as primary dayshift back up and delegate for Exams Services Assistant Director duties; performs operational planning, database coordination, and proctoring of 20,000+ accommodated exams annually for students with disabilities; performs the daily coordination of exam accommodations, including but not limited to: extended time, distraction-reduced environments, assistive technology, accessible formats, and staff readers/scribes; on-boards, trains, and serves as shift manager for 35+ student employees, as well as volunteers and temporary employees; serves as Exams Services lead representative on hardware, software, and data management improvement initiatives in collaboration with Student Life Technology Services; communicates with students, faculty, and staff to implement accommodated exams; aids with the coordination and implementation of finals on and off-site; supports Exam Services Assistant Director in ensuring the office's test integrity and security efforts.

Qualifications

• Required: Associate's Degree or equivalent years of education or experience
• 2 years' experience working in a social services or student services environment
• proven interpersonal, communication, and organizational skills
• ability to multi-task
• working knowledge of Microsoft Office, Outlook, and databases
• experience working in a team
• customer service experience
• experience working with diverse individuals
• supervisory experience
• experience working with individuals with disabilities
• Successful completion of background check for final candidate

• Desired: Bachelor's Degree
• 4 or more years relevant experience
• experience working with college students in a higher education environment
• experience with accessibility software
• experience with exam administration

Additional Information

Targeted hiring range is $18.56 to $24.09/hr. The offer for this position will fall within this range based on internal equity, the unit's available budget, and the selected candidate's qualifications.

Career Roadmap Designation

https://hr.osu.edu/career-roadmap/

Function

Student Life

Sub Function

Accessibility

Career Level

Techincal 3

Ohio State will not sponsor applicants for work visas for this position.

Office of Student Life Mission Statement

The Office of Student Life fosters students' development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Location

Baker Hall (0095)

Position Type

Regular

Scheduled Hours

40

Shift

Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.